I signed a contract with Climate Guard for glass block windows. I decided to cancel and I had 3 days to do so. I signed a cancellation contract and on the contract it stated I should receive a refund within 20 calendar days. I cancelled 11/14/09 and contacted them on 12/4/09. I was then told the store policy is 30 calendar days. So I waited today is 31 days and they asked that I wait an additional 7 days. They are a piss poor company. So anyone thinking of buying something from them...Dont!