SERVICES NOT PROVIDED AFTER TAKING MONEY
I HAVE BOOKED A EUROPE TOUR WITH CLUB 7 HOLIDAYS IN FEBRUARY 2010 FOR ME MY WIFE AND MY SON. THE DEPARTURE WAS SCHEDULED ON 27TH MAY 2010. I PAID THEM VISA CHARGES Rs 60, 000 + ALL DOCUMENTS FOR PROCESSING OF VISA. LATER I ALSO PAID THE COMPLETE TOUR CHARGES TO THEM GRADUALLY. TILL 25TH MAY I KEPT ON ASKING ABOUT MY TICKET AND VISA BUT I WAS TOLD THAT IT WILL COME BEFORE MY JOURNEY AND I WAS TOLD NOT TO WORRY AS EVERYTHING WAS UNDER CONTROL. ON 25TH MAY I WAS TOLD THAT MY JOURNEY WAS POSTPONED BY A DAY TO 28TH MAY. STILL THEIR WAS NO WORD ABOUT VISA. ON 26TH MAY EVENING WHEN I WENT TO CLUB7 OFFICE TO ASK FOR VISA AND TICKET, ONLY THEN I WAS TOLD THAT MY VISA IS REFUSED AND I CANNOT GO ON EUROPE TOUR. WHEN I ASKED FOR REFUND I WAS TOLD THAT I WILL NOT GET ANY REFUND, RATHER I WAS TOLD TO GO ON A LONDON AND DUBAI TRIP AND FOR THAT I WAS FORCED TO PAY Rs 10, 000 MORE THAN THE EUROPE TOUR PRICE. NOW AFTER COMING BACK I AM ASKING FOR REFUND OF COMPLETE TOUR PRICE + COMPENSATION, BUT THEY ARE JUSTIFYING THEMSELVES.