My bank account was charged $29.99 and I never authorized them to do so. I was trying to find out about a pay day loan filled out the information and they got my information through that. I spoke with a lady named Candis at 10:35 this morning and she said that I will be refunded this money, game me a cancellation number of UBA0428CWW and told that I should recieve the refund within 4 to 10 business days. What should I do if this is not refunded to my account?