I called them last week to see about a charge that was not authorized my me. The guy that I spoke with said that the computer had crashed. So I asked to be refund that money and he said that it would be back in to my account by friday. Well I called them again to day and spoke with another guy who said that I had signed up for coln clense, said that i had not called with in the 14 day tril period, but i was not aware of that, so he saying that i wll be getting my 90 dollars back in 5-7 business days. so we will see what happens