I agree with you, they've actually did the same to me, I placed the order for this product revzxtra and 16 days latter when I noticed that It was taking so long to come on the mail I called the company and i tried to get a refund and or my free trial sample which they said they have already shipped it and that it was already delivered, I told them that I didn't receive anything but they still didn't want to send me a replacement, so I requested a refund and yeah!! of course just like any other scamming company that is operating outthere, NO REFUND AND NO PRODUCT!!! WHAT A SCAM!! I HATE THEM.. i lost my money but I know that they are going to lose more money on the long run thanks to this posting.. I know I learned my lesson thanks to this guys I am going to be careful to what I order on line.. sacam revzxtra, revzxtra, free 30 day scam (I also ordered another product COLON CLEANSE and guess what? it happen the same thing becareful everyone, this guys are big scammers!!! cloan cleanse scam, scam, free 30 day my ass!!!)