hi, my name is john kennedy, i reside at 21 sextant circle quincy mass 02169 cell781 267 6979 ihad purchased a pair of colombia boots and within a month the seams seperated, on the 27 th of dec, i went to exchange the boots but had lost my receipt, i also bought insurance on the product, all my info was taken at the time of puchae and i was put off when i was told by the manager of the store stated, there is nothing i can do, not even a store credit, i spent about 115 $ on product and insurance, at this point i became quite disturbed, i have an anxiety issue, that prompted the following, i, at the time all reason had left me, exchanged the boots myself, without regaurd to consequences, now im a theif, not by choice, if i was given the consideration and respect, when i informed the so called manager of my problem, i know things wouldnt have escalated into the incident it became, i am sorry for this but when i pay money for a quality product and it fails, i am entitled to due compensation, now, not only do i have a pair of boots that leak, i have criminal charges pending against me, i am willing to accept the consequences by law, but i am not willing to be beat out of a 115$ but someone not willing to do their job, when customer service fails, expecially when i buy, or used to buy all my foot wear there, i feel like ive been ripped off, and hope that there is someone in your company to help resolve this issue,