On 11/1/2006 Comcast came to my home to "verify" that I do not have DVR for which they were charging me for suddenly. My bill was corrected and remained that way until May of 2007 when I started being billed for DVR again. This has continued thru June of 2008 when I received a credit for the difference between an HD Box and the same with DVR for ONE month only. I have spent hours on the phone with them to no avail. I simply want to be credited for the months (14 to be exact) that they charged me for a DVR Box when I only had an HD Box all of $100, but after many hours haven't been able to find the right person to talk to. I've had Comcast service for years, both cable and internet, but they treat all their customers like garbage as I've noticed on this website. I am up in arms and don't know where to turn!