I've been trying for ONE YEAR to clear up FALSE BILLING from the Elephant Group/Broadband.com OR Comcast. NO ONE CAN TELL ME WHO IS BILLING ME and there is NO RECORD of me AS I AM NOT A CUSTOMER. There was a mix-up a year ago when I called to order service, and discovered they do not service my address. I told the girl to cancel my order, obviously she did not because I received a notice from DHL that a PART was being shipped. I IMMEDIATELY called DHL and CANCELED SHIPMENT. I HAVE DOCUMENTED PROOF THAT I DID NOT RECEIVE THEIR PART. SOMEONE IS BILLING MY CREDIT CARD AND IT IS FRAUDULENT!!!