I HAD TO WRITE THIS LETTER TO THE BBB TODAY BECAUSE THIS GOT SO OUT OF CONTROL!
Letter about Comcast Services: via BBB.org 12.30.2010
At 11:40am on 12.30.2010 I called Comcast Customer Service.
I called back on November 23, 2010, I spoke with a woman who was very nice. She reviewed my account and noticed I had HBO, which I never added & there were absolutely no notes supporting that anyone ever did. She credited me $151.47 for the HBO issue. I was told I was going to get a credit of $200.85. However, her supervisor clearly credited me 200.85 but then charged me $49.38.
Of course, this is an assumption because I called customer service today on 12/30/2010. I spoke with a man who was attempting to unsuccessfully answer the question I had about my credit. At first he explained to me debits and credits. I understand what they are, but I was respectful and listened. Then he decided to ARGUE with me about my HBO charge. He said “well MAAM someone must have added it.” I kept my cool and said, “It doesn’t really matter what your opinion is on the matter, there are NO notes on the account and I was told on November 23, 2010 I would NOT be responsible for ANY of these HBO charges because I did not add them.” He said, “Well maam I am just saying, someone added it.” Meanwhile, I waited 20 minutes to speak to him, all he did was blab, not answer my questions, and dispute a decision that TWO previous supervisors made. I kindly asked that I speak to someone else who might better be able to explain. He said NOTHING, and put me back in the 20 minute queue. I waited 20 more minutes. Now, it is 12:30pm. I have been on the phone for 50 minutes and accomplished nothing. I then get a person who answers, asks me my information and says hold please, I need to transfer you!
There is NO reason why I should NOT have received the FULL $200.85 credit.
There is NO reason why I should be transferred all around with NO answers to a simple questions.
There is NO reason why a customer service representative should be FIGHTING with me about a credit that was already issued.
If there is not a solution to this unlawful $49.38 charge on my 12/21/10 bill % compensation for 2 hours of my personal time. I will be requesting Comcast cancels my service, and I will have my house wired for another cable company. I cannot believe the lack of service, unethical behavior, and scams I have been through with Comcast this year.
Total owed to my account: $49.38
TWO hours of my time AT WORK: $70!!!
I would like someone to contact me about this asap!