About 1 year ago I started getting numerous letters advising that I must upgrade my existing Comcast phone service soon with a new modem to improve service and lower my monthly cost or face eventual service disconnection. I was then told by a phone rep that my cost would drop from about $55/mo to about $35/mo. I agreed and they installed a new phone modem and the bill dropped to about $40/mo. for the past 12 months.

Today my bill came with an abrupt new rate of $60/mo. Their rep said my service was a 1 yr promo rate and now it's over. But there was never one word mentioned of this promo rate when I was forced to upgrade. I have had Comcast phone service only, no internet or tv, for more than 8 yrs. but their scam tactics will drive me back to AT&T.

Comcast has absolutely no concern for their loyal subscribers. AT&T has been nagging me with $250 checks and new low rates to return to them and I think I will. Of course their rates are probably only teaser rates as well after I sign up. It's a question of who's worse, Comcast or AT&T.