I am 100% satisfied with my recent order on comfortfeetshop.com. Not only did they ship my order within their stated time-frame, when I emailed and asked for status they sent a courteous, personal response within 1 hour letting me know that my order was being packed that day and would go out within 24 hours. Then, when my order shipped they emailed again with tracking info. Thanks ComfortFeet! I'll be back :)