i have sign out 2years new steamxy with compaq Presario CQ42-291TX Notebook PC.them there process on 22.08.2010.
product name:Compaq Presario CQ42-291TX Notebook PC
Product number:XC602PA#UUF
Serial Number:CNF03430W2
Sales order# 308042171
HP SO#686M42171380
Ship reference number:OMET32441121 another is O3JA32416611
pass to tiong nan logistics and ship date 27.08.2010.
received by me on 23.09.2010
23.09.2010 found that CD-ROM Unable to read disc & Intermittent System hang.
report to HP customer service, suggest sent to warranty at Miri HP Customer service centre on 28.09.2010.
Receipt for subcase: 4620309117-461, technician replace SPS-ODD SATA DVD RW LS 12.7 MBK(600171-001),
SPS-PCA SYSTEM BD DIS HM55 HDMI HD545V(615578-001),
collect by me on 12.10.2010, try to play dvd movie.found that will hang and then go to my computer CD-ROM Driver disappear.2Day call 1800-88-8588 to report problem, operator tell me this unit can't be change new must repair.must get instruction for Kl enginner, if u buy the notebook found that CD-ROM have problem then repair warranty still same?what should u do?if i know HP product have this one problem must change other brand!can u help me to required new notebook... ...hope u can help me...thanks a lot...