I opened 2 business accounts and 1 personal. They started charging me $6.00 for making deposit in cash. After I complained they increased the amount in cash for deposit. I NEVER heard a bank punis you because you bring cash for deposit.

Now after being mad with them for some other issues as overdraft fee covered in the same day. They look by hour, it dependes on the time of the day you make a deposit, they will charge opverdraft fee, and a hell they will never waive one for a goods customer.

Now I want to cancell and they want to charge me $ 25.00 each account I close and if no moviment in a 7 days (week) they will charge & 25.00 fee also.

SO I AM OBLIGATED TO KEEP THEM UNTIL COMPLETE 6 MONTHS...how that can happen in this country where we say we have FREEDOM???

Their customer service reps are sometimes really rude! They also aren't very knowledgeable... plus their over-the-phone surveys suck. They're so wordy and awful. The people doing them are really nice, but I don't think they actually work for the bank, so that's probably why.

This happened several years ago but it still steams me to this day! I agreed to transferr $10, 000 from an IRA to an Annuity in December 2004 at the Crestline Branch. I completed all the paper work and the branch manager, Grant Lauderdale, gave me a copy of the paperwork and told me I'd get confirmation in the mail from the annuity company... Well, I'm not a rich man, but I trusted Compass with this money... and I sort of forgot about it... I never did get a statement and a couple of years went by and I thought "I'd better check on this money"... so I went back to the Crestline Branch in late 2007 (3 years.. I know!) - the Lauderdale guy was long gone.. so I spoke with the branch manager and told them I wanted to confirm the annuity was in force... they looked and looked and told me they had no record of the transaction and gave me a number to call in their brokerage dept... I called and they looked and looked and said sorry... no record or an annuity OR you old IRA... "sorry, sir - you'll have to prove to us that we processed this transaction"... I felt like a fool! I could not remember where that carbon copy was... so I dug through old boxes of stuff (thank God I keep everything) and finally found it. So I took it back to Crestline and they said... we'll look into it... I heard nothing from them for over a week so i called again and they acted like they knew nothing about it... and another guy told me "we have no idea where this money is"... Well it turns out that Grant Lauderdale never submitted the annuity paperwork and he left the bank shortly thereafter... and the money was finally traced to a "unknown" account. TO THINK... if I had not kept that piece of carbon copy paper I would have been out over $10, 000... Anyway, what made me so mad was that the bank offered me no apology... Forest Suber in brokerage acted like I was just bothering him... I will never do business with them again... they lose your money and then act like it was my fault. THERE...I got it off my chest! Oh, and I continue to get a bank account statement showing I have 9 cents in the account - and I closed the account in 2003 and have asked then numerous times to just keep the 9 cents and stop mailing me a statement every month... but I keep getting it.

My statement listed 4 debit items showing positive balance on the same date. The next debit item was listed on the following date and my account was charged a $38.00 overdraft fee for that item and 4 $38.00 fees for the debit items from the previous day. You can imagine the snowball affect this caused. Now they are billing me for almost $700 in fees. THIEVES!!

I used my Compass debit card while on Christmas vacation. All was fine until we went to an event that we had prepaid (so we thought) on a totally different card. After we had finished, we were told that card was only used to hold the reservation. The problem was we didn't have that card with us, so, I put it on my Compass card knowing it would push me to my limit. I asked a relative to make a deposit the next morning to take care of the problem and I fully expected to be charged one NSF fee. It was our misunderstanding when we made the reservation so I was willing to take my "punishment". Once I returned home and checked my account, I was shocked to find out that Compass bank had processed all of my vacation charges in order from largest to smallest AND had held my CASH deposit. Since the problematic charge was the largest it was charged first and I ended up with FOUR NSF charges instead of 1. The maddening thing about it all was that charge was $1.66 over my balance. My NSF charges ended up being 152.00.

I talked to customer service and was told, they do process debits first in order from largest to smallest and THEN process deposits. What kind of unfair practice is that?

I went into the local branch and the manager was rude and unsympathetic. I had printed pages and pages of these complaints so when she tried to make it sound like it was just my negligent book keeping practices, I showed her the stack and told her they were only the tip of the iceberg and that I found it hard to believe ALL of the people complaining were "poor bookkeepers". She said the bank was only trying to help the customer because the larger charges are usually mortgages or car payments and they would rather make sure those got paid first. What she didn't address it that no matter what order the charges are in, they pay them ALL anyway and how does it help the customer if changing the order causes multiple NSF fees. Her answer was that we (the customers) shouldn't keep such dangerously low balances. Where has she been for the last year?

Anyway, I informed her I was not going to bank with a bank whose practices purposely screw the customers. She really didn't like that comment but could have cared less that I was closing my account. I have accounts with Compass since 1985. No thank you, no sorry, what can we do to make you a happy customer???

Good riddance.