I have purchased computer components from this company in the past and never had a problem. This week I began looking for a system for someone wanting to upgrade. As I suspected, Computer Craft, had the best prices by far. Before I ordered off their website, I read some of the comments here and almost got scared away, but in the end I decided I would give them a chance. One of the main reasons (besides price) that I chose to purchase from them is because they are local to me. Hence, no shipping and handling! Still after reading everything here, I was half expecting problems. I placed my order, from their website, for a custom made system at about 10am Tuesday. This system will be primarily a lightly used office machine, so I went with the All In One MB (I know they have a bad rep, but like I said, this machine will be used lightly) and and AMD Duron 1ghz chip. I didn't have a credit card handy, so I dropped off payment at their offices a few hours later. The lady there (Elena I believe), checked out my order and collected payment. She asked me if I wanted it the next morning, or the next afternoon at 4PM. I chose to pick it up at 4pm the next day. I was a little surpised that it was going to be available that soon. I actually expected to wait 48-72 hours. So, so far everything was looking good. I arrived the next day at about 3:30pm. The same lady was at the counter and recognized me as I walked in. She turned around, stepped into the back for a second and came back out with my completed system, nicely boxed. Now the real test. I headed to the person's house who the system was for and began setting it up. Everything went without a hitch. The system booted into the WIN98 SE registration screen. Since the system didn't come with an OS, I fully expected to have to install WIN98 from scratch. I was happy to find that it was already there, all I had to do was enter my registration number. So far everything is working great, and I am pleased with my experience with Computer Craft and will use them in the future.