i bought a side by side refrig. 2001 always kept a serv. policy now i called conn's to come help. that the only refig that i have . conn's serv. dept .they didn't care kept bouncing me around. yes the tech came sd need a defroster. but i explained that's the only refrig that i have. cannot be without one .sd it would take 3 to 5 bus. days. i explained i need it for the family and medicine . no dice, next. spoke to craig hokmes onced sd will follow on that. okay today is monday no one called or cared . i been dealing with conn's for over 15yrs. never has it been this bad. so i said i need to make a complaint let me talk to someone in corp. office .all what happened is that i was bounced around from one place to another, ... no one cares but they will harrass you for a money on the service policies... unreal...