Conn's
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Category: Services
Contact Information
United States
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Conn's Reviews
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Vicky
June 26, 2009
Unbelievable
One month to the day after my warranty expired, my LGHDTV mainboard fried. I left 3 messeges for the manager who never returned my call. I called the service department with my issue and they scheduled a service call for the following week. FYI: You can take your TV into the store and they will give you a repair estimate for a fraction of the cost of the service call. The technician was there for 2 minutes before telling me the mainboard needed to be replaced. DUH, I told them that on the phone. I asked for a receipt for my payment of $107 (service fee for 2 minutes)He informed me he didn't have a receipt but offered to mail it to me. I offered to follow him to the drug store so he could make me a copy of his work order showing that I paid in full. He exited the store without my receipt because the store charges 10 cents to make a copy and he said that it was not his responsibility. In order to get a receipt for my payment, I had to leave my house, drive to the store and pay 10 cents to make a copy. UNBELIEVABLE! I immediately drove to Conn's and asked for the manager who did never called me back. An employee told me the manager would be right with me. I was left waiting a little too long so I walked up behind the manager and found him playing with a radio. I sked him if that radio was more important than a customer? I explained my problem with the TV and asked him to help me. He had someone call me to tell me there wasn't anything they could do since I didn't purchase an extended warranty. You expect a $1000 TV to last longer than a year. The cost for the part: $540 labor: $200 service fee $107. I have left a dozen messeges in the corporate office for the escalations manager and with 2 different regional managers in Houston. No return calls. I spent $5000 last year at Conn's and thousands more over the last 15 years, but I will not never again make a purchase at Conn's, not even a toaster. If you are looking for quality merchandise and quality customer service, shop anywhere but Conn's.
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Sammie Bauman
May 14, 2009
Delivery Rebate
WHEN WE PURCHASED A REFRIGERATOR ON 11/22/08 WE WERE TOLD THAT WE QUALIFIED FOR A DELIVERY REBATE.
WE SENT THE PAPER WORK IN ON NOVEMBER 24, 2008. AS TO THIS DATE MAY 14, 2009, WE HAVE NOT RECIEVED THE REBATE . WE HAVE BEEN TOLD IT HAS BEEN PROCESSED BUT IT SEEMS THAT SOMEONE CAN'T SEEM TO PUT THE THING IN THE MAIL OR SOMETHING. THE WHOLE SITUATION IS BEGINNING TO SMELL FISHY.
WHY SHOULD IT TAKE SO LONG TO ISSUE A REBATE COMING FROM CONN'S WHEN MOST OTHER COMPANIES CAN GET IT TO YOU IN 30 DAYS FROM THE DATE YOU SUBMITTED IT.
WE WOULD APPRECIATE AN EXPLANATION ON THIS OR BETTER SO, SEE OUR CHECK IN THE MAIL SOON--NOT ANOTHER 30 DAYS OR HAVE TO MAKE ANOTHER PHONE CALL JUST TO GET THE RUN-AROUND.
SAMMIE BAUMAN
9329 MARS AVE.
CORPUS CHRISTI, TEXAS 78409
E-MAIL: [email protected] |
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Murdock
May 7, 2009
Scammed
I bought a cooking top from conn's. Since they do not have it in stock, they shipped one to the store next day. My contractor opened the box one week later. To our surprise, the cooking top was broken to pieces and some parts missing. We took it back to Conn's, the salesman and manager just flatly refuse to do anything. I called Conn's head quarter, I was told there is nothing they can do. The reason: You should open the box and check it before you lave the store.
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Kathy
May 5, 2009
CUSTOMER SERVICES
I have never seen CUSTEMER SERVICES as bad as your. Your coporate office is the worse I have spoken to Tiffany, Sheresa, Deana, Jana, ..Have fax documunation 2 times.. Ask for the CEO of the company ans: he doesn't work from this office...Ok manager..his gone to lunch... supt. she's at the doctor office. What kind of office are you running.. I will never buy anything from your company!!!
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greenwell
May 4, 2009
service
We purchased a LG side by side fridge. It is barely 6 months old. They have ordered a part for it.now the waiting game. I DON'T want my money back ..just exchange it for a product that works. I have been spoken to very rudely. A 6 month old product that cost over 1, 300 dollars shouldn't be having any kind of problems. The store managers are very rude . I have been told that this is how Conn's conducts business now. Once they sell you the product...its your problem when something goes wrong. Once and IF the product is fixed..I will never purchase another item from Conn's.
You cannot talk to someone that will help you. They just pass you to customer service...and you are at their mercy. Once a manger returns your call...their attitude is horrible. We were even willing to buy a more expensive fridge one that works. Still have to wait for the service men to come. In the meantime losing our contents of the fridge. NEVER AGAIN !!!
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Dominic
April 29, 2009
Awful service
I have been without an oven since 3/9 on a stove that has only been used for a little more than 2 years. This means we were unable to have our traditional Easter family lunch and dinner. The stove was purchased brand new with an extended warranty from Conn's. The stove and the extended warranty have been paid in full for some time. The stove is a GE glass top, stainless steel model number GLEFZ379FC also not recommended. The extended warranty is through 11/16/2010. Total paid was $1, 004.54; all paperwork is available for proof. I previously purchased a chair, a refrigerator, a dishwasher, a microwave, air conditioner, and a TV.
I have repeatedly called and I have been repeatedly promised that someone will call me back. There was to have been a service person to repair the stove on 3/20. The person never called and never showed up. When we called the following Monday we were promised that someone would call us back, but we also found out that no part had been ordered. This game went on and on and we were repeatedly promised that the part had been ordered and that someone would call us back with an explanation. On 4/03 someone slipped and admitted that the part had not been ordered, but that it could not be ordered until Monday 4/6 because of inventory and we were promised a call back confirming the ordering of the part. Needless to say no call came Monday 4/6 and 4/7 I called and no part had been order and there was no explanation of why, when a part would be ordered, an offer for a manager to call us back, and no apology whatsoever!
The customer service is beyond atrocious and the only responses I get are sarcastic "I do not knows" and "I cannot answer for someone else" and there is NEVER a manager available to speak to me. I called one of the stores in an attempt to get some help and they openly admitted that they cannot get any further with the situation than what I can. The store number I called is 512-335-1001 and the customer service number, if you can call it that, is 1-800-280-1514. The store that attempted to help me called and acted as if they were me and they were equally as appalled by the customer service attitude. The person at the store repeatedly apologized that there was nothing he could do, but there was no way for him to push anything any further and that his service manager said that I needed to call customer service; the manager still said this even after the helpful person told him that not even a Conn's employee could get an answer out of customer service.
With this experience, I am MORE than shocked to see A+ BBB rating especially coupled with the number of complaints filed in the last 36, which totaled 1, 930! These circumstances are making me rethink my belief in using and the credibility of the BBB itself and businesses that are BBB accredited.
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debbi
April 28, 2009
Credit
CONN'S is NOT somewhere I would recommend to ANYONE!!
I received credit from Conn's for a TV and refrigerator. When we made this purchase I was told that we were allowed to pay on the principle without penalty. I called to pay on the principle so I could lower my monthly paymenys, and I was told that they can't do that. I am not sure how advanced a company has to be to help out their customers but I see Conn's is not willing to do that. So we got the money to completly pay them off (I won't be doing anymore business with them) and I made the final payment, or so I thought. I called to see why the payment had not cleared and they told me I had a $1000.00 balance, and my pay off was $78.00. When I questioned her about this she told me "If you don't pay the $78 today, you can pay the $1000. That's your options." I asked why I had the balance and the pay off amount changed, I guess before the check was processed.
CONN'S is NOT somewhere I would recommend to ANYONE!!
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Allen
March 3, 2009
Awful company
Simply put I was a victim of Conns. I purchased a television late Friday night (2/27) but against my better judgment. I was lured in by the great deal and a limited number in stock; I felt I had to take advantage immediately. (I felt uneasy about the purchase but it really was a good deal for a 1080p 32in) Well my job and family keeps me busy (son's 3rd birthday on the 27th and the party on Sunday), so I failed to open the box until Saturday night and actually turned the TV on Sunday night. Well to my surprise the picture was terrible so I contacted my cousin, proclaimed expert in electronics and cars. He was shocked at the fact the merchandise was defective because he has the same TV only bigger and considers it a great product. Listen, defective merchandise happens and I believe that Sony is a great company but Conns is not. After this discovery I took the television back to Conns but was told that there is nothing they could do because they were out of stock and it has to be returned within 24 hours for a fast resolution. Then if I just returned the product they would charge me a restocking fee at 15%! Oh, I forgot about the great offer they made, I can upgrade to fix the probably but I would have to pay the difference of the price! Well to say the least I am upset. I have to wait on their so-called service department to come to my home to ATTEMPT to repair something that's supposed to be new. So now I am basically being forced to pay for something that I can not use and then depend on these repair guys to fix something that the maker obviously got wrong. For all of you out there I have a 32in paper weight in my home! The gentleman who originally helped me in the store seemed very concerned and disappointed, but his managers were not. You would think that Conns would at least attempt to contact another Conns in the area to retrieve another TV but that didn't even cross their minds. Now hear comes the kicker, I got word while in the store that one of the managers actually had the last one in stock reserved for her in the back of the store. WOW! I know that they have a right to purchase items like any other consumer but that sucks! I am more than disappointed with Conns and would suggest severe caution when dealing with Conns. I am going to annoy every person within the Conns organization which may accomplish zero but at least I will feel better.
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rotten meat in Sugar Land
January 10, 2009
Worthless Products
I purchased a new refrigerator on 10/31/2008 that was advertised in the paper. On the due delivery date I was called and advised that the item was not in stock. Conn’s advertises that if the product is not in stock within 24 hours I may get another item at no extra cost. I was not afforded this opportunity and finally I received the product 14 days subsequent to the purchase date.
In the late evening of December 8, 2008 I arrived home to discover that the refrigerator had stopped working so I called for service the next morning. On December 10 the technician advised that a part would be ordered to arrive approximately December 23. I asked for a replacement due to the newness of the item and the significance of it to preserve the health and safety of my family. A refrigerator is not a luxury rather it is a health necessity. Conn's refused.
Following the expense of losing of hundreds of dollars worth of food, and no refrigerator during the Christmas holidays, on January 8 almost a month later a technician arrived with no ladder to reach the top of the refrigerator and had to stand on my kitchen chairs to perform the service. He could not repair the refrigerator. The technician advised that I had gotten what I paid for because the refrigerator should have cost twice what I paid. He gave me the name of a service manager Anthony who would talk to me concerning a replacement. Anthony was always too busy to talk to me but on January 9, 2009 I was advised by another rep Ruby that another part had been ordered and it should arrive on January 16, 2009 and another service call would be arranged to make repairs.
I purchased this product 71 days ago as an essential to keep food safe and healthy for my family. Since the purchase I have had 23 days of use less than 1/3 of the time that I paid for. Should the part arrive as scheduled on January 16 a Friday, repair may take place on approximately the 20th of January this adds another 11 days or 72% of the time I have been unable to use this product.
Conn's refuses to act in good faith and be responsible for selling me a faulty product. Conn’s has informed me that as long as they come every 30 days with a new part they don't have to replace this refrigerator.
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jewely1781
January 6, 2009
Lack of Customer Service and Professionalism
I have the same problem as many others out there regarding Conn's Service! I paid an exorbitant sum for my washer and dryer. I also purchased the extended warranty. My dryer did not work for approximately the first month and a half! Any calls to the customer service line was useless! I even went as far as contacting the VP of Service-Farah, and the VP of Customer Service-Allen Sheppard-who basically wanted me off his phone as soon as possible. When Farah contacted service in Dallas-they even gave her issues. Now my machine is broken-again-even though they originally replaced major parts-motor and heating elements-multiple times-not to mention replacing the whole unit. I did NOT buy bad machines-my in-laws are from overseas-and they are some of the best selling-most requested machines over there! The problem here is the fact-and the latest service repairman admitted to it-they do NOT know much about these machines. Why sell them-with a warranty-if you don't have trained technicians to repair them? I have even offered to pay the manufacturer to come out and repair them-at my cost and have Conn's re-imburse me. The manufacturer can't because Conn's has to give them the approval to repair-and even after asking Conn's multiple times to give the manufacturer approval-they still haven't. Now-they were supposed to overnight a part last Friday-to be installed last Saturday. It is now Tuesday-and I haven't even received a call back. And when I call in-I get the run-around. And this is after waiting over a week for them to come out to even look at the machine. Do NOT let them fool you-the Service manager would have you believe that their repairmen don't work after 6pm-the service team has no problem working late when it serves their purpose-we once waited all day on a Saturday for a service guy that was supposed to be there before 12pm-he didn't show up until approximately 8:30pm. This is not my only issues with this company. When they delivered-we paid for next day delivery-it didn't arrive. Also, we once waited over 3 1/2 hours for a salesperson to help us in store-cash in hand to buy a sofa and 37 inch TV. We stayed only because my husband and I-newly wedded had searched far and wide for a sofa and this was the only one we could agree on. This was of course-the day after we bought the washer and dryer-it hadn’t delivered yet-other wise I would have rather sat on the floor than to give them any more of our money! I use to be a loyal customer-as was my entire family-we will never shop there again. We would rather pay more-and have good service!
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