I purchased 32 Qualcast lawn rake tines, Order No. OH3892316, for which they advertised and invoiced quantities of 8 in a packet. On receipt of order I found that the packet only had 24 tines as the packets contained only6 tines. I emailed the company on the 08/5/08 informing them of the error with the order. They replied that they were to investigate. I again E.mailed them on the 13/5/08 asking for an update only to receive the same reply.

On 13/8/08 I phoned at my own expense and spoke with the Customer services manager Mr Paul Collymore who agreed their mistake and would action the paper work authorizing the refund which would take 3 days before it showed in my account.

On 18/5/08 I checked my account only to find no refund has been made.

I have e.mailed the company again asking for my money but don't expect a reply.