I am a good customer of conns and have bought alot and paid off alot to conn. On 01/12/08 at store #29 in Webster, tx we bought matteress and boxspring with a warranty I had surgery 6 weeks ago and have not been able to sleep in my bed. because it sags right down the middle. I have had a work order out for all of those weeks with Beaumont to have some one come look and take a picture that was 6 weeks ago and they called and canceled, on Sat. because the person coming was having problems, then week 2 passed no calls then week three I called again and this time I was going to have someone on Monday and they never called In the meantime I keep calling and getting put on hold and no one comes back on or telephone their end hangs up. I've been threw manager Pete and David and they say their hands are tied. It has'nt been a problem with me being here because I was recovering, Its that I can'nt sleep in bed. Conns at Webster, David says someone will be out on the 16th of Aug again if this does not happen I am told that there is a Walter Brussard or a Tommy Frank that I can contact to get this resolved. Looking at this bed at this point is not going to work I want a bed to sleep in or my money back. thank you Kneothia Smith 08/10/08