For over a month I have been trying to get citizenship and passport answers from the Consulate of Italy in Detroit. I have called at least 3 times a week to try to talk to someone. Every time they transfer me to a voice mail and I never receive a call back. The secretary keeps telling me that if I give her my name and phone number someone will return my call. It’s been over a month and no matter how many times I leave my number they do not call back. I have never had such an issue of dealing with incompetent people in my life. If you are Italian or have any questions in which you need to use a consulate, avoid calling the Detroit branch at all costs.