Here is a Testimony I posted on the companies website & I have yet to recieve my parts or a reply in result of it. My complaint read...Upon reading all these testimonies, I am convinced that either they are not from real customers or that this Compaany only post the good. Yes I will admit while the service is the best you'll ever get when attemping to purchase from County Imports, it is once they have your hard earned money & you need further assistance with a defect on their product that is the problem. They only allow you to speak with the lower level associates & will deny every request you make to contact someone of a higher authority. For 1month & 4days I have been promised that the defective parts needed to repair my bike would be shipped to me(Variator Clutch & Crank Shaft)after I sent in pictures of the defective parts, which I did immediately. I have even requested that my emails be forwarded to Mr. Frank Drechsler who is believed to be the Company CEO but once again the request were denied. One of the sale managers even use profanity numerous times while on the phone with me. Myself, brother & Brother-inlaw all purchased scooter from this company within a month but never will we make this mistake again!!! I PRAY THIS COMMENT HELPS THE NEXT LOYAL CUSTOMER FROM GOING THREW A SIMULAR SITUATION WITH COUNTY IMPORTS