DID YOU KNOW: CPUC IS TRANSFERRING CALLS REQUESTING RIGHT AND COMPLAINTS FOR SM METER C, WITHOUT NOTIFICATION, TO PGE'S OFFICE, WHO ARE THEN PRETENDING TO BY PUC MANAGERS!!!
DETAILS: I had a smart meter installed...
House size 2bd/1ba 800 sf., gas heat, dryer, water heater, cooking:
PGE bill for 5 previous years avg. 110-160, avg. elect bill: 55-90:
PGE Bill after SMART METER: $600-$650! Electrical: 500+ (NO JUMP IN GAS BILL!)
Called to dispute, they sent a reader out, said all was honky dory (just like when they power serged me last yr)
Right after that visit, elect bill reduced back down to 80-110!
After paying over $1200, I refused the remaining balance, so they shut me off!
Called CPUC, SF office to complain: ***Heres where it gets REALLY good...
I told CPUC the situation, I'm not handing another thousand plus over without some kind of protection, and I wanted to file a complaint...so CPUC employee transfered me to a supervisor.
Supervisor (PGE faking to be CPUC) comes on, and defends PGE. Tells me I have no rights, and just arraigned a payment! Here's part of the conversation: Me: "As an CPUC employee-public advocate I can't believe your attitude" Her: "Well, what do you want us to do for you" Me: " I want to file a PUC complaint, and know my rights! For a 2/1 and a 5 year history there is no way this is correct." She: "Well your meter must be correct, you don't have any rights, there is nothing you can do about it." Me: "what is your name!" She: "Ariella" Me: "and your a PUC manager" She "" I AM a manager" Me "for the PUC?!" Silence... Me "Do you work for the for the PUC" silence...
ME " Do you work for PGE?!" Her "Yes, I'm a manager for PGE
All I can say is WOW, How many people are they tricking into not filing a complaint with this! thank you on behalf of all of us that need your help, SF CPUC office of Harold Williams for standing up for us once again!