I am a disabled woman with bad eye sight. A month ago I noticed that a fee of $9.95 was coming through as a debit from my checking account. I called about the "error" and they said that this has been going on for over 2 years. I went back and forth trying to get some of the monies back. No one in the "correct" department ever returned my calls. (and I left quite a few.) I was always pleasant, but cried on a few occasions. These heartless people will not refund a dime. I never used their website. I don't know why they are still in business.

What can I do??? Advise smb!