Cricket is not very customer friendly . After several trips and complaints about a new faulty phone covered by insurance, it took me 6 weeks to have it replaced. After having to give them an additional forty five dollars. Also having to travel 60 mile round trip to a Cricket store where they service phones.Also was told to utilize phone the first time till battery was left with no more power before I charge it. I did, but they told me that after utilizing phone over 30 minutes, they could not replace it.