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August 30, 2008
rude customer service
you can never reach customer service when you call and when you finally(after 45 minutes )of listening to please hold do get a person they repeat what your bill is, how much is due, when i try to ask a question the rep talks over you doesn't answer your question and is extremely rude.after dealing with this company and their rude employees i have decide to switch companies.with so many cell phone companies competeing for your business who needs ignorant rude service?
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August 4, 2008
Horri ble service!
I`m trying to cancel my phone the last two weeks and the costumer service just doesn`t work. it is so bad! The cell is horrible the service was horrible But one suggestion for all of us: We must go to better business bureau and fil a form of complain agaist them.
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August 4, 2008
Horri ble service!
I`m trying to cancel my phone the last two weeks and the costumer service just doesn`t work. it is so bad! The cell is horrible the service was horrible But one suggestion for all of us: We must go to better business bureau and fil a form of complain agaist them.
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August 3, 2008
horrible business
i went to the cricket store in brigham city utah and explained to them that i was going out of state for a month and needed to upgrade to the roaming on my phone. the lady working explained to me that i didnt need to upgrade that it would just be cheaper to just put money into my flex bucket that i could getn more minutes that way. so i put $40 on my flex bucket and here i am in st. louis and have no service and have been on the phone with cricket for over and hour and they are telling me there is nothing that they can do and that the lady at the brigham store shouldnt have told me what she did tre is no excuse for this i have been with cricket for almost 2 years and should not have to spend my entire vacation worring about the rest of family thats in utah. i have every intention on not only finding a new phone company when i return home but speeking with my attourney about this problem.
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July 17, 2008
Poor service
Cricket phone service only works in selected areas at many sections of town you will get no service or dropped calls. The customer service on Wetmore and First Ave in Tucson is unacceptable. You wait for hours to speak to a customer service rep who has nothing at there dest, so they have to keep walking behind some door it takes up to 2 hours to speak with someone who has no answers for your questions. If customers could afford better phone service i am sure they would go to different companies they advertise service for as little as $40.00 a month when in reality its more like $66.00. I only wish cricket would close its doors and stop ripping off consumers of all ages.
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July 7, 2008
Terrible customer service
Just took 90 minutes to cancel my Cricket phone account. Their system disconnected me twice. Each time had to call back in and wait 20 minutes to get a live person. This is the worst experience I've ever had with a customer service department!
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June 12, 2008
Scam and cheating
I was checking the $100 rebate fraud from another cricket customer. I totally agree. My dad is a customer of Cricket. He originally bought two phones which he was going to receive $100 rebate from each phone making it a total of $200. He did everything he had to do and waited for the $200 check and never got it. He even called and they said they never received it. My dad re-send the copies and waited and once again never received anything. He called a couple of times and the same response that they never received anything. My dad was unhappy and realize that is pure business and Cricket just lie. This happen more than a year ago. I just discover this website so I just wanted to let other know about our family experience with Cricket. Don't trust rebates.
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April 21, 2008
FLASHING PHONES
Two weeks ago i walked into the Cricket location in Norwood, OH . I spoke to the sales lady there for about a half hour in regards to using the phone that I had with my current plan for that company. She told me to go to www.unlocktotalk.com to have my phone"unlocked". I came home and did what she said to do, . I got on the website and paid for the service to have my phone fixed. The website charged me twice and did not provide the service they were paid for, so i had to go to another similiar site. This time it worked. All the while, this process taking more than 10 days and costing me $60.00.
When I take my unlocked phone into the Cricket store I am waited on by someone different this time. He proceeds to tell me that they can not use my current phone. He claims that it is the wrong kind of program. They dont sell GSM service. Upset that I have been through this process for so long now and this is what results I get, I leave. I did not want to buy a cheap outdated, over priced phone that they sell. I went home and borrowed a phone from my neighbor. I went back to the store and the assistant manager tells me that I will have no service guarentee if I use the borrowed phone. I told him that I understood that. They activated the phone with my new number. They said that if i wanted to port in my old number that I would have to call a number through the week to get that done.
Before I left the store this assistant manager was offering to buy my Motorola Razor V3i from me. My question to you is this, if it could not be used for that service why would he be asking to purchase it from me? I have never delt with rudeness in such a fashion in all my life.
So today I call the number that I was given to have my number ported into my phone. MORE RUDE!!! The person on the line was unprofessional, spoke in ebonics and slang. If this is the way that the company is ran and treats the customes I can only Imagine what is going happen. I have been a cutstomer for 72 hours and all ready I am about to throw the phone and service in the trash.
If you do not have to use them, I recommend that you go some where with a good reputation.
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April 9, 2008
service areas
i live in a town that is growning very quickly, and yet we do not have cricket services out here... Holloman Air Force Base is a very large base, and seeing as not only do we have the Air Force, we have the German Air Force and the Marines out here as well.
most of the residents out here do not have a cell phone due to the fact that Alltell, Verizon and Sprint services suck. these services overcharge, disconnect, and customer service is horrible.
i lived in El Paso, TX where we had cricket service, and it was wonderful... but go 87 miles away, and my phone is rendered useless...
many people would really like to see a cricket tower installed, if at all possible.
please let me know if you ever plan to have one out here.
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March 15, 2008
Poor service!
Don't join Cricket! I got a phone there for my daughter, a Kyocera. After a couple of months the wall charger died. Called Cricket and they said go to where I bought the phone and get another charger. So I went to the local Cricket store and bought another one for $20. They took the defective one and threw it away. Everyone is happy.
Two more months go by and now the Kyocera is not wanting to charge anymore. Called Cricket and they said bring the phone in and they'd replace it for free. So I took the phone in and they looked at the charger and said it wasn't a Kyocera charger so the warranty is voided. I explained I bought the charger from them but they said that didn't matter not their problem. So I talked to another Cricket representative after experiencing a most unpleasant experience. The original representative was extremely rude. The second representative explained I needed to bring in the original charger with the phone and then they could do something. But guess what I can't because they threw the original one away. So I apparently have no recourse even though this is their fault and the phone is defective. So I feel I've been taken by the company. Frankly they are unprofessional and obviously could care less about their customers. If you are thinking about using them then think twice.
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