"Consumer Reviews on Companies, Products and Services"

Cricket

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Category: Electronics

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United States

Cricket Reviews

oompa1 February 10, 2011
Billing and Customer Seervice
This company is terrible! Do not ever buy a phone from them unless you want the worst customer service ever! We purchased a new phone with this company after moving to a new state. Cricket told us they would have to cancel the old account in the other state and start a new one which was fine with us. We paid for the new phone and the 1st months payment. Unfortunately, due to my own fault, the next two payments got sent to the old account which should never have gone through anyways since they told us they would cancel it. Our new account is up to date, this was not the issue. I asked for the money sent to the old account to either be refunded or applied to the next two payments that would eventually be due on the new account. They said they would refund the payments but after faxing them some paperwork. Cricket also told me the old account would stay open until the refund went through, then the old account could be canceled. I called to get the status of the refund and they told me it was denied because the account is still open. Well, they told me it would stay open until the refund came through then denied the refund because the account is still open. I have gone to one of their stores and spoke with them plus customer service which unfortunately is in India at least 5 times. It's hard to deal with them because they don't understand me that well and I don't understand them. Each time they game me a different way to deal with the problem. One rep even got mad at me when I asked to speak to a supervisor. He said that it was no point transferring me to supervisor because the supervisor couldn't help and that I was questioning his ability to handle the call. As I said, I have been trying to get this fixed for over a month and still no luck. I am now forced to write the Better Business Bureau and also make another complaint to the Corporation Commission. Their service is great when wanting to start a new account but good luck with getting help afterwards!
crystallight10 February 7, 2011
Bad customer service
So, I bought one of the new android phones from Cricket online, because there was a 20% online discount. After buying the phone, I called to activate it and told them that I wanted the SAME number as I had before. They said that they would take care of all of it. I am on a family plan with 4 other people. After doing this, my phone was activated and everything was good. However, my old phone still had the same number and had never been turned off. In turn, my new phone had another family member's phone number and that family member's phone was turned off. After calling and complaining, we finally resolved to go to the store, since talking on the phone was getting us nowhere. When we went to the store the next day, the employees there could do nothing about it, and ended up turning off my new phone that I had just bought. So, now neither myself or my other family member has a phone with service now. After spending about an hour and a half in the cricket store, we were told to go to a different store. This highly upsets me because we have spent two days with these people and still, the situation has only gotten worse. Can you say, BAD CUSTOMER SERVICE?
melissacolwell February 1, 2011
payment center
I have had my cell phones for over a year and every month i go into the store where i live and pay my bill now i live in a small town so there is only one place to pay the bill other than that i have to drive no less than 40 miles one way but every month not only do i deal with the rudest woman on this planet but she also charges me 3 dollars pe phone on my account now i have called cricket and the person i spoke with said to me that it was one account so i could ONLY boe charged ONE fee when i drive into another town they only charge me ONE FEE but yet again this woman charges a 3 dollar fee PER PHONE .Her daughter is the mgn. of a cricket store in one of the stores in another town that i have to drive into it really sucks that custumers are treated this way
sjcoffman February 1, 2011
Unauthorized Charges
I am an investigator with the law firm of Meyer & Associates and am investigating a potential case againstCricket. If you have experienced unauthorized charges and would like to assist in our investigation please call Shelly at 614-384-7030 or email [email protected].
Olsekr January 18, 2011
Fraud
I then got it my car and cried on my way home. Frustrated because I am being held accountable for a charge that I am not at fault for. Frustrated the lack of empathy, sympathy and an apology from the seat warmer named T. Frustrated because the CSA was just as intelligent as T.

So, now, thanks to the super secret location and phone number to actual Cricket which prevents any direct contact with those in power, I have to figure out what to do financially with the $13.00 Cricket left me with.
Sidra821 December 29, 2010
Cellular
Here's my issue. It's been about 3 years since Cricket rolled out the $25 a month unlimited local, text and pics plan - which is what I signed up for. I don't make many calls, I'm a casual text-er and I just needed a phone where people could reach me (more incoming than outgoing calls) $25/mo I could do on my minimal budget. Had the plan for quite awhile and eventually was getting a little more money in so I decided I wanted caller ID, voice mail, 3-way added for an extra $5, but I noticed one day they had a long-distance plan of 100 minutes plus the caller id, etc, etc, per month for $5. I thought it would be a good addition because, heck, why not? 100 minutes plus what I originally wanted? I could call my long-distance family and ask them to call me back no problems!

Oh but there was a problem. Even though their international long distance 100 minutes for $5 reads: "100 minutes for US, Canada, and Mexico (includes Mexican landlines only) long distance calls every month." I was unable to use my minutes, so I called.

MAN was I given the run around. I spent 3 hours with numerous different people to be given so many BOGUS diagnostics of why I was reading their description wrong. One tried to tell me my texting my sister in Massachusetts was eating up my minutes (anywhere unlimited text ring a bell? Original plan?), another insisted that it didn't say what I was reading and that it only was for Canada and Mexico landlines. In the end I gave up in defeat since really, all I wanted was the caller ID, etc.

But even now, I'm finding even more issues with my plan since they let me know my original 'unlimited for $25/mo' was no longer going to be offered (though they're still charging me $25 + $5 + tax). Pics to show that discrepancy. Basically: Says I have not only the 100 long distance minutes to Canada and Mexico - finally phrased right, though I have a screen cap of where it wasn't - it also says I'm to have unlimited long distance, which I know I'm unable to do because I had attempted a long distance call and it told me I was unable to do so. And even though my ORIGINAL plan was free unlimited text and picture texts, I have found now that I have a picture phone, I am unable to send picture texts, but that's not listed in my plans. It also says I now DO have the Caller ID, voice mail, 3-way - but I get the feeling that if I remove the 100 minute plan, that those features will no longer work.
jackwagon December 22, 2010
FCC complaint form
quick & simple fcc complaint form that will be the only way anything changes with those crooks, please use, very simple online form.
https://esupport.fcc.gov/ccmsforms/form2000.action?form_type=2000B
shoranur December 14, 2010
very bad
Dear Sir
i took my cricket line with lot of hopes, and i am having very hard time,

1) i was using very good sprint line, and Agent Jeffrey Vales told me that he can give 35$ + 15$ + 29$ (local charge, international charge, and instrument fee), i paid $79 totally for the service
2) But after paying $79, due to technical problem, it took 2 days for the new cricket line to be active. And the Agent MR. Jeffrey Vales promised that due to this difficulty he will do some discount in the next bill cylce.
3)) the quality of the instrument was very poor, and it disconnects it self
4) i waited one month and meet the agent in oakpark and asked for Mr. Jeff and reminded his commitment to the other agent, Mr. Jeff was not avalibale in the office 10th dec, 13, dec,
5) As Mr. Jeff made a committment to me help, other agents adviced me to wait Mr. Jeff.
6) Finally i met my Jeffery on 14 dec, and he totally ignored his professionalism, and committment and just told that u r account is expired, and he cant do any thing. he promised me $50 (35+15, internallonly) made fake promises and commitments and totally ignored . Thus caused my account expired, and he cant help any way,
7) I beleive in professionalism and business ethics which was absolutly lagging here, and finally i decided to close the cricket line.
8) i lost $71 with cricket, it is not the loss, it lost the trust .

thanks to Jeff, and cricket..
rhonda machado December 8, 2010
sell of phone without corect plan
i went to upgrade my phone after haveing problems with 1 i got off the internet.talk 2 kacy maldano told her if i cant have the phone with the phone plan i need dont sell it to me she said ok i saidi live out in the middle of no where im termanlly ill i have a 25 yr old son who gets suicidal that need to be able to talk to me .she took my money $180 tells me in a statis21 i have to take it to fresno and they can fix it.i go to fresno they tell me they cant fix it call custamer service custmer serve say the only they can fix it is if i pay 93 dollars i said no i went several times exsplanibg my situation, on sun nov21 i went back couldnt get my money back the girl calls the manger she hangs up and is messing with my phone well she cleared it to erase the mins there were 25 mins on thetre it was less thatn 30 days and i was told no i went home turn my phone on and everything was erased but i found my mins25 less than 30 went back she said no call the manger monday.went home 4 hours later my dad comes to tell me my25 yr old son hung himself and is dead.i told them my situation they didnt care well i loss 180 dollars and my sons life why because there out for money thats all they care about they dont care why you need a phone or if it works.they should not be in bussiness you suppose to care about the consumer there paying your wage .but kacy and all involved robbed me of my son.My son is dead because of them and they dont care they got a sell.they dont need to be in busness if you dont care about the consumer whom pays your wages and keeps you in bussiness this is the worst bussiness out there.it sick.
Eagle55 November 16, 2010
over billing
I signed a contract for $45 a month now my bill is up to $61 phone was turned off for 2 weeks when turned on reinstatement fee was paid so why am i being charged $61 when billing is only $45 i am going to contact a lawyer to take you to court and sue you for misrepresentation of your contracts i want this billing straightened out immediately i am tired of being over charged every month that i get a bill

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