cricket communication took 200 dollars from my account when they shouldnt have then they would not refund my 200 dollars unless i gave them my account number from my bank why cant they just cut a check any way they keep sending me offers for a months free service like thats going to make me feel better i went to boost mobile and never looked back the service is out standing when they have a problem with my account a real person calls me they have never shut off my service or stole money from my account like cricket did i hate cricket if they get the chance they will steal your hard ean money im proof of this

We've had Cricket for four years. At first we loved them, but over the last year or two they've become so bad, I wouldn't recommend their service to the devil.

First, they managed to allow someone to access my personal voice mailbox, meaning friends and family heard someone else's voice and name when it picked up and naturally confusion ensued. It's probably the only problem we've had that got resolved quickly, by a friendly rep, and without an issue.

Later we transferred my number to a land line. That took several weeks to resolve because Cricket wouldn't let the number go to the other provider.

After escalating it, someone finally apologized for "not flipping the right switch." Uh huh... I'm surprised from reading complaints here that they cheerfully refunded us for the time the number remained with them when it wasn't supposed to.

Next, my husband's NEW cell phone, not even a year old, dies recently. He attempts to go to a Cricket store only to hear that his phone is "obsolete." They've stopped selling not just the phone but its respective parts, and refuse to look at or service the phone! So now he's stuck with a dead phone that they won't fix.

Finally, we had a credit card number change around the time our bill would have been up. They attempted to run the old number, didn't work... they cancel the bill without even trying to notify us of the problem, even with a snail mail and email address on file.

Now as anyone who's gone through this mess knows, the only way you can update your account information is to either dial 611 on your Cricket phone, which we can't, because it's broken. Or you dial the 800 number, which requires you to input your number... and if your account got cancelled like ours did, it won't recognize it, and they hang up on you. So we're stuck being unable to pay our bill either.

I finally figured out how to get to a live person. I called the 800 number and at the prompt, told the system "Cancel My Account." So now you know how to get around that little trick :-)

But it doesn't mean you won't get a customer service rep with sand for brains. For the record, I normally NEVER lose it with customer service reps - I've worked in that field, I know how hard it is, and I believe in treating others with respect.

Today, I broke my own rule after several minutes of circular arguing because he first told me the account is current, then tells me it's cancelled because the credit card was no longer valid and it has an overdue balance. Well, which one is it??

After yet more back and forth I snapped and I told him just take my d*** credit card number, put it in your system, make this right or I will escalate this above your head, and STOP arguing with me. What does he do? Argues back that I'm not arguing with him!

I replied about 20 decibels louder than normal that I've had enough, I want this account current NOW, and don't p*** me off, at which point he puts me on hold, comes back on the line and apologizes.

So the account is current, but we got slapped a reactivation fee (after missing ONE payment folks!), and they "punished" us by making our account pre-pay instead of post-pay (like I care by now). What-EVER sir, just fix it.

Oh and as we get off the line, even with his knowing my husband's cell phone is dead, he says "We'll text you a confirmation of the bill pay to your phone number." Gee, thanks. I asked him can't you send it to an email address? He just grunts. I'll take that as a no.

Needless to say we're going provider shopping and cancelling our service ASAP. I imagine it'll be just as much fun transferring my husband's cell number to someone else this time around too.

I've had the $40 Cricket unlimited plan for about a year now. To be brief, about 3 weeks ago I noticed that I could no longer send picture messages. I figured it was just the TERRIBLE service that I get on a regular basis anyway, so I waited a while. 3 weeks later, no change. So, today I decided to go look at my account and see what was up. To my surprise, Picture messaging was NO LONGER part of my plan! I guess they think it's ok to keep charging me the same price and secretly take off part of my plan. They didn't even have the decency to TELL me so that I could cancel my plan 3 weeks ago. Tell me there isn't something illegal here? I am getting rid of this garbage first thing tomorrow. Virgin mobile has a promising looking plan for texting, which I just might try.

I purchased a phone from Cricket wireless. After 7 days of waiting for my existing number to be ported from my original carrier, I returned the phone. During the week I spoke to several representatives, a few supposed managers, who were no help at all. This involved a medical emergency where I needed my previous number transferred to the new service so I would be able to receive a call regarding my son needing a kidney transplant. After one week of no resolution, I returned the phone and was refunded in part! They kept $22.48 for activation fee (which we were told was waived at time of purchase), and taxes (on a product I no longer have!)

I would NEVER advise anyone to make a transaction with Cricket.

so i purchased a prepaid cell from cricket for my son for christmas it was perfect until we needed to top up they had already suspended that line issued me new number then took out money and never did help me activate the phone. after hours days i asked to refund my card or credit to my modem account they said no refunds no credits and only days after i called when they originally said 7 days. what the hell people for real!!! so i gave them jerks 20 dollars for nothing and my son still has no phone. so much for cheap reliable phone service i will be canceling alll my accounts now and going back to trusty cox cable. guess you want good service you pay the price. they are rip off dont do there service!!!