phone doesnt charge i take back to the store recived a new phone and that phone will not charge. hasnt use the phone in three days dont now what to do but return every thing and hopefully get my money back .it live its name up cricket.

Irritatin commercials. I have to mute the television every time I hear one come on. They have taken a great old song and totally run it into the ground.

The problem that I am having is; I purchased a phone for my son that is in school in Indiana and I live in Houston, TX. I wanted Cricket to put my son’s phone and my phone number on one account so that I could pay for them both at one time. That was apparently too hard for Cricket to perform the first time. Therefore, I called customer service to fix the problem and they said that I had to call back in a month to cancel the service and then put both phones on one account. I did what Cricket customer service asked me to do. The next month, my son’s phone was turn off because; they said his bill was due on a different date from mind. I told Cricket customer service that was not correct because I called your customer service to have my son’s phone put on my account to pay on the same billing day.
Cricket customer service told me that my son’s phone billing date was different from my billing date and I need to pay a $15.00 reconnection fee for my son’s phone. I asked to speak to a supervisor about the situation. I then waited on hold for about 45 minutes. The supervisor never answered the phone and the Cricket customer service representative told me that I would still have to pay the $15.00 reconnect fee. I told the Cricket customer service representative that I refuse to pay a fee for something that was not my fault. I later called Cricket that day to talk to another Cricket service representative about the situation and then she put me on hold to talk with someone else in customer service to help me. Then the person that answered the phone hanged up the phone on me. Later, someone in customer service blocked my cell phone from calling to talk to a live person in customer service with Cricket. I’ve used Cricket cell phone service for over seven years and there customer service is the worst that that I have ever experience. I guest the best thing for me to do now is switch to T-Mobile like I should have done in the first place.

The whole Cricket Company should be run out of America! I did an online order which took over a month to process when I was told I would be given a tracking number in 3-5 business days. When after 3 weeks of no tracking number I called and canceled the transaction. I was assured the transaction was canceled and in two days after the cancellation my account was billed and the phones were on the way. I sent the phones back and Cricket has the nerve to try and keep over two hundred dollars of my money. I keep calling and keep getting the same run around. I plan on staying on them until this unscrupulous company either gives me my money back or get the h---- out of America!

i brought a cricket phone and the phone only lasted two weeks so i went to cricket and they said sorry since you got it from a corner store theres nothing we can do about it but i paid $59.99 for this phone for it to work for two weeks i cant believe this and plus i was paying cricket $3.00 a day for prepay plan i feel they should of been like hey lets see whats wrong with the phone and kept me as a cricket customer than to not care at all. After all this i decided to get a phone on ebay and granted it was a verizon phone but i was going to get it flashed to cricket so when i went in to the cricket store in hinesville they was very rude and saying why would you put a palm treo on a prepaid no matter what its a phone to me and i feel they should just do they job and dont worry about my money im spending rather its stupid or not at the time my credit is not good so i cant afford it so i do prepaid well since this happen i have went to alltel and they have good customer service and i have a phone with them and will never go back to cricket.