The ground officer of flight no EK420 to Perth on 27th April 2008 shouted at me and when I entred the wrong passage by mistake. I told him to behave him self and not shout. He took it very personal. I found my bag's key broken when I arrived.

I feld very humilated and did not expect Emerate Airline staff, one of the best airlines, to behave like that.

I am very disappointed. I would be glad if he asked me to open the bag for him.