In August 2009 my family stayed at this hotel and won accommodation vouchers in their birthday promo. We were told that we could stay anytime and simply make a booking and present our voucher on check in. I did this. We arrived on Saturday 20th Feb at 3pm. I was told on check in by Duty manager Thabi Mabille that the vouchers which were signed by the old GM would not be accepted by the new GM Joseph Schmid because it was a rule that he made. I then asked her to call the GM and she said he was in a conference and that she couldnt do anything. She simply refused to help and it was the most embarrasing event in my life. I drove over a 100km to this hotel only to be turned away even though I won accommodation here. I will not accept this . I will be contacting the press as well as IHG head office shortly. Mr Schmid what you have done to my family and I is not forgivable. You are a disgrace. You turned me away...and yes I am a priority club member...a humiliated member...