The pharmacist at CVS gave my wife someone elses medicine - although the bottle indicated my wife's name and that it was the correct medicine. When I could barely wake my wife up, I became concerned, so I called the poison control hot line. From the pill description they determined that my wife had been given anti-depressants. Her prescription was for a drug to slow her heavy bleeding. When I went to CVS to rectify this, the same pharmacist was there, and her attitude was "no big deal, I'll give you the other drug." It was the "no big deal" part that is so hard to understand. She also would not give me the correct drug until I went back home and brought her the drug she had first erroneously given me. There was no appology. Not even an implied one. How can anyone imagine that this is OK? I called CVS corporate, and they explained to me that "statistically" these things are expected to happen from time to time.

I have read through so many complaints about the company. Many for Pharmacy, which I could agree with most. But some about the front store. I have been an employee with this company for two years, and hear these kind of complaints weekly.

---Pharmacy! --- Don't get grumpy when your Pharmacist or rx tech tells you there will be a little wait time. Accuracy is better than time management. Trust me. If you worked for the company, and saw how busy they are every day they are there, you would rather them be careful than careless. People can die over their Pharmacists racing to beat the clock. Most people should understand that and care about themselves, as well as others a little more than that. come on.

--- When complaining about a product being out of stock, we offer rainchecks for just that purpose. And most of us will let you know when we will be receiving another truck of it. Instead of being rude about it, ask questions. Get answers. Leave happy. Do this, and everyone will go home that day not wanting to kill themselves over a customer jumping down their backs.

--- "Scams" and "ripoffs" for signs saying "4/10" or something along the lines. Make sure you read the entire sign. Some have extra buck rewards on them. aka, our store issued credits for buying specific Items. YOU PAY: 4 for 13.00, extra buck rewards: 3.00!" aka, you pay 13 dollars, and receive a 3 dollar coupon on your receipt. AFTER YOU PAY. You may use that any time within (mostly) a 30 to 45 day limit, ONLY with your CVS card. you cannot give it to someone else. It's registered to your card ONLY. You MAY NOT purchase Tobacco, Alcohol, Gift Cards, or Prescriptions. There are guidelines, listed at the bottom. Read them, and everyone will go home that day not wanting to kill themselves over a customer being an idiot.

Why badmouth the company or the associates when you're the one not reading anything? It's not our job to make sure you read everything. We shouldn't have to stand by your side and break everything down for you. though most of us would if you're treating us fairly. If you care enough to get the item, you should care enough to read the signs properly. Don't accuse us of ripping you off, when in fact, you're embarrassing yourself as well as us, just by not paying attention.

But what you really don't know: most of these off-bases complaints, or the complaints that don't make sense, or are just plain ridiculous? The employees sometimes go home laughing at how ignorant some people are. Most of the time, you can explain all of this to a person, and they will just smile, and say "thankyou so much for clearing that up, I apologize I was confused." and we will say "Oh, it's our jobs to help. The signs can be misleading at times, and we apologize for that. But we do hope you come back and see us soon!"

And as an employee, the pay definitely isn't worth having customers like this. I've been with the company two years, and they've cut our raises down to 2% of what we started at. I'm a manager for the store, and was hired on as one. my pay will still be under $9.00/hour after THREE years of being a manager there. I've given so much to this company, and feel that the district, as well as the regional, ceo corporate people care more about their advertisement and theirselves than they do their employees. I don't think they understand that if it weren't for employees like me and the ones I work with, my stores would be badmouthed just like these others on this website. But I'm grateful I found it, because I like to hear feedback.

I work at two different stores, permanently. It wares me out. I've dropped out of college TWICE due to this. Since they pay is so little, I have to work as much as I can just to support myself living wise. Overtime isn't an option for this company. Come to find out over the past two weeks, someone's been changing my hours worked just to save the company money, and the store some hours. as in they've been making me work, then not paying me for it. And there's no way for us employees to figure out exactly how much this has happened over the past few years. And it's as if corporate has no feelings towards this, has no wishes to apologize, or even recognize the kindness and helpfulness employees like me and my coworkers offer.

I am thankful, though, that I do have at least some kind of a job. And I do enjoy it. But seeing these complaints has opened my eyes more than ever. This place takes their employees for granted, and I only wish they could see that.

I have mastered 3 different photo labs, Pharmacy, Registers, as well as manager duties over this two year span, and know I am very knowledgeable. But when it comes to employee complaints, those are the ones corporate doesn't take care of.

So if the customers have complaints, please DO take it to corporate. Know that Corporate DOES care about the customers, just not the employees who care about the same issues, who see alot more of it.

I am currently perscribed a perscription that requires a daily timed dosage. Due to the incompitance of CVS pharmacy in Buddlake, NJ today I was unable to fill my script. Apparently this pharmacy has a limit as to the number of times I am allowed to refill a very expensive script. Therefore i was forced to go to another CVS pharmacy where I was told that there was NO reason I should have not gotten my perscription. This is total and utter discrimination to a patient being perscribed a narcotic med.I was told that Buddlake pharmacy deleted my perscription completely with 12 pills still left to be filled. I am very responsible and I take ONLY my perscribed dose, I pay out of pocket so I can only fill on payday...I should not be descriminated against because of this. I am embarassed and very angry that I had to deal with this major issue today and the way that this pharmacy treated me. No one should have to go through this mess just to be given what is rightfully theirs. I will never return to this pharmacy again and I plan to take further action on a later date.

On 2/9/10 I picked up a prescription for Pataday eye drops from CVS Pharmacy in Haverhill. When I arrived home I found a .5 ml bottle of Pataday in the package, and this being the first experience with this product I thought everything was fine, albeit very small and expensive. On 2/11 I was online with my health care provider when I noticed the prescription was for a 2.5 ml bottle and that is what CVS charged them and myself for. I immediately called CVS to alert them that they had sold me the wrong dosage. They adamantly denied that they had done so and claimed they do not sell the .5 ml bottle and I was mistaken even though I have the bottle to prove it. They told me I would have to go back to the store with the box the bottle was in so they could look into it. The bottle was already disposed of on the 10th. CVS refuses to do anything about correcting their mistake even though I have the bottle they sold me.
This cost me a $40 copay out of my FSA and $58.33 charged to my insurance.

A prescription for a combination drug, Micardis 80 / HCT 25, was filled with plain Micardis 80 (without the HCT).
The prescription was for 90 days and they only had 3. They issued the 3 and said come back tomorrow for the other 87. When I got home, I found it was the plain Micardis. I called and he said that whoever entered it "didn't see the HCT 25" and that they had a full supply of the combo drug and to come back and pick it up.
I had looked at the prescription and it was clearly written Micardis 80 / HCT 25. It was an extremely careless person who "didn't see" the HCT 25.