I purchased Excedrin and presented coupon printed from http://www.excedrin.com/offers. shtml directly, the cashier asked if it was copied. I said no that it was printed from internet. He called a manager Javed Khan, whom came and said that the coupon was copied since was not in color. I told him coupon prints from website does not have to be colored, depends on printer. Then he told me that I used copied $3 off CVS brand coupon (expired 1/17/2009) a month ago. I asked him if he has any receipt or proof that it was me and not someone else. He said that he was there when I used it. I told him that today is the first time I meet him. Also, if he was there then why did he allow the cashier take the "copied" coupon? The $3 off CVS brand coupons were in The Beacon newspapers which were free in front of CVS, why would I bother making copies. Not sure how many complaints against a manager before CVS fires him because this not the first time.

I bought a bad of the Sour Neon Crawlers the other day and now I know why they were just 69 cents. The bag of gummy worms had a sharp piece of wood in it. Not knowing where that wood had come from or that it was in there at all was disgusting. Not only is it not sanitary, but if a young child were to be eating this and found the sharp wood in there who knows what could happen. I know that it's not the store's fault that this was found in the candy but I don't think I'll be shopping for snacks there anymore.

I would like to start off by saying, I am a weekly customer to Cvs/pharmacy in Fort Salonga. Recently I have had my doubts about shopping there due to changes that i have noticed. I am a regular customer in the photo department, ever since Jennifer the photo supervisor left i have not been recieving the same care that i would have gotten if she were still there. The photo department is now run by a teenage boy, my photos had been lost and i have had to come in and re print them, which was at the time a major inconvienence to me. Also i have dropped off a roll of film to the photo department and requested singles and all of the other basics, i requested for the photos to be done within 3 hours and when i went to come back to pick them up they had not been printed yet. [can someone please tell me why you advertise 1 hour photo] The supervisor could not have the decency to call my house and tell me that the photos would need more time to be printed. Meanwhile before i came to the photo counter to pick them up i saw the photo supervisor on the floor chatting with other co-workers. Jennifer not only was a funny girl I enjoyed talking to when shopping, but she made sure my photos were here first prioriy, and not once have i had to come back a second time to pick up my photos because they could not print them in time when Jennifer was there. If this happens again i honestly will drive the extra 3 miles into kings park to go to the filthy rite aid for my picture developing.

CHANGES MUST BE MADE IN THE PHOTO DEPARTMENT.

I went into to buy cosemetics, there were buy one and get one 50% off. After purchasing them it seemed like more than it should have been for the price. I said something to the cashier but she got very hateful and said this is what came up on the register. So I asked her to come over and look at the price. She came over and looked but said it came up on the register that way in a really hateful way. Her cashier number is 127796.
Then she started waiting on someone else so I waited until she was finished and then I told her I didn't want to argue with her but would she explain. She went back to the counter waiting on someone else and threw their purchase into the bag. Then called a young man to come and help me. He was very nice and we discovered the right sign for the price was not on the display. I just feel that when you shop you should be treated right, we shop there alot but she has had attitude problems before but not quite this bad.
I certainly won't be going back any time soon.
Thank you,
Carol Sapp

This letter is my demand of you personally and as CEO of CVS under Massachusetts General Laws Chapter 93a. This law requires me to define the unfair and deceptive business acts and or practices I have experienced and include my remedy to the demand. You are obligated to respond to this letter in thirty days or expose yourself to one, two, or three times damages and my Legal Fees.

Yesterday I was trapped behind your store #0457 at 426B ESSEX STREET, SALEM, MA 01970 after picking up a prescription for my disabled friend Charlene R. Laurion. I am a store customer, but not a pharmacy customer because of your predatory pricing practices on prescription medication.

On or about December 17, 2007 in the morning I picked up a prescription for my friend Charlene. I paid for the co-pay and proceeded to the right of way behind the store as directed by signs. I was blocked by one of your delivery tractor-trailers and could not proceed safely.

Your store personnel including a Pharmacist, used threats, cohesion, and intimidation to have me drive on untreated ice leaving me with the risk of driving into the brick building, and drive against a one way. Your driver refused to move his truck to allow me to follow the marked right of way to leave the facility safely.

The behavior of your staff was indignant and intimidating to me. I am a “Prudent Man” and do my best to be safe. With no one trained in traffic control, I was waiting patiently for the truck to finish its delivery and the police arrived. I was safely directed by the police to travel against the one way do not enter sign and he directed traffic in the Pharmacy drive through.

I spoke with the Salem Police Officer who told me that CVS was obligated to close the dive through if the right of way was blocked. He also told me that he instructed the store manager to shut down the drive through in the future if the right of way was being blocked for any reason.

I was amazement, when Charlene Laurion called and learned that I was at fault for causing a disturbance. Also, I heard from a friend of mine, that the slander of me was continued to the community as he learned about my disruptive behavior also. I ask that you inform your store personnel to immediately cease and desist from continuing the Slander against me.

My claims against CVS are as follows:

1) Unlawful detention
2) Slander
3) Interference with an existing retail relationship
4) Threats, cohesion, and intimidation of store personnel against me
5) Negligent infliction of emotional distress

The drive through was approved by the City of Salem as part of you building permit for occupancy. The markings of your leasehold are clear. They are consistent with local ordinance, State Building Code, and the Architectural Review Board of the Commonwealth of Massachusetts.