I have been shopping at the Connecticut Avenue Washington DC CVS (#1354) for twenty years and have been served by the cashier Al for at least five years. Last night I purchased a pair of reading glasses, went across the street for dinner and realized the side piece was sprung and one of the nose pads was missing. I returned to exchange this pair for an undamaged pair. When I presented my receipt and the identical pair for exchange Al took out a magnifying glass and declared I was trying, in his words, to do a "switcheroo". He then accused me of being a theif and asked for my identification. I called for the manager who declared they would not have a damaged pair of glasses on the rack. I took him to the discheveled mess of a rack and pulled a series of broken glasses off the shelf at which point he made the swap. In 62 years, I have never been accused of being a theif for returning clearly damaged merchandise. All-in-all, a humiliating and disgraceful experience for a regular or any customer to be put through.

Full page email "30% off your entire order " Sat. Sun only!
1.after driving 21 miles to store: DOES NOT Include Sale products and a meriad of other products.(Who buys anything other then sale? A good sale is at least 50% less then the normal price how insulting! How stupid do they think we are? This is a Gimick to get us into the store! Why advertize this at all or waste are time!)
2.Products that were marked down rang up Full price! (example asprin 10.99 shelf marked 2.49! and one marked 7.99 which was reduced to 1.99. ) Taking more TIME to get the checker to verify & Not accuse you of trying to get away with something!Watch your reciepts! Why not give a REAL 30% off entire order to their "VAlUEDS CUSTOMERS NO RESTRICTIONS as promised in email???

Rude pharmacy manager in CVS Hampstead, NC. Explain to me how 3 pharmacists can not count to 30! If you go to this pharmacy count your prescription and hope that they don't treat you like a criminal when you bring to their attention that they gave you 25 pills instead of the 30 prescribed. This is not the first time this has happened at this pharmacy. They need to be investigated or the pharmacists be given drug tests.

Hello,
I am a loyal customer and sibling of a CVS employee. It has come to my attention that there are hostile work disputes. Jarrod Williams is acting childish talking about other employees towards the customers and causing disputes that cause the employees and customers time and money. This has been going on for a while and I have heard of these childish acts being done right in front of me. This is very disturbing, and would like this to be dealt with. I have informed him of what he is dong and has contacted the CVS "Human Resources" and city law enforcement. As if I was going to physically attack him, which I do not intend to do. As well as I have informed him it was not a physical threat. I insist that this be dealt with or corrected, because this can affect your business, customers, and employees. He is an employee of the CVS of Red Oak TX, store #7675.

And another unfair bad experience I had at the end of February when one of the other young women employees and (another employee) who used to be one of the somewhat nicer ones, kept insisting that I bought a cosmetic with a 10$ money card just two days before when I had paid for it with a 10$ bill and it was her that I paid with it! I had bought a cosmetic and the color looked bad on me so I came back a short time later and exchanged it for another color, but that color wasn't good either so I came back that night and now a nice guy waited on me because the other woman had other customers, and I bought a different brand and paid the difference.

Well, two days later I returned it to the same woman who I orginally bought the first product from, and she and another employee kept insisting that I bought it with a money card and I wanted my cash back.But they made a mistake and printed on their form that I paid with a money card, but I never even had a 10$ money card anywhere! The most I ever had was 5$ that I used at Target and only once at CVS a year or more before.So a middle aged employee I think she might be one of the managers, comes over and she too gives me a hard time insisting that I used a money card and I kept telling her over and over that I never had one, and I got upset and she said you don't have to yell.I lost my original receipt so I didn't have the proof unfortunately.

So I called customer service and I asked them if it's their policy to give a money card when a customer returns an item, and she said it's terrible how the employees have treated me and she said and now this incident and she said I sound like a nice person. I asked her if she could ask her supervisor if it's their policy to give a money card when a customer returns an item, and she called the main manager of that store when she put me on hold and she came back and said the manager said, no if you pay in cash then you should have been given cash back!

Last year for my birthday I had portraits taken at Target and some of them were supposed to be in black and white but they looked grey instead because they tried to turn color pictures into black and white.So a nice young woman was helping me make a copy on their Kodak machine into black and white, but she asked another young woman employee to look at my original picture and she asked her if it looks like black and white, and she said that looks black and white, and I said no it's really grey, and then she said I don't know and I don't care! I wouldn't have said that, I would have said that's a very nice picture or you look very pretty.This same employee who said this was actually nicer 2 years before when she was the one helping me make copies of some other portraits I had taken and I thanked her twice then.

I took it to Staples and the guy there said that it did look really grey and he said Target tried to turn the color pictures into black and white but it didn't work.

I recently took a receipt to Staples from Walmart's Picture Me Portrait Studio that I just had done for my birthday this year, and it has a very small photocopy on the receipt of my portrait, and I asked a young employee at Staples if she could make a bigger copy of this picture.And she said it's a nice picture and she said she didn't think it would turn out if she enlarged it.But I asked her if she could please try so she did it and she gave it to me as a free sample.

Also, a few months ago when the young black woman employee( who insanely calls me Shirley when doesn't know my real name), was helping a little when I was making a copy on their Kodak machine of a picture of me at 6 years old, and this is when she started calling me Shirley, and she had a long line of customers but none of the other CVS employees helped her out, and I thanked her twice for helping me. The same supervisor from the other night who along with her were horrible to me, walks over and says to her, right in front of me that we were all laughing and imaging you going like this, and she made an upset expression on her face.