I bought Cyberdefender's $99.99 1-year protection program, which included one tech support session. Being a new user, I realized I might need more help, so I bought the $199.99 program, a total of 299.98 and was told I would get the $99.99 refunded. The program worked for 1-2 days and quit. I called tech support who kept me on the phone for hours with technobabble that meant nothing to me--I just wanted the program repaired. They repaired it. It worked for 1-2 days and quit and repeat the above. They offer a 30-day satisfaction guaranty, but argue that since I called tech support twice for long talks (not my desire--I had a simple request}, I would not be refunded. I said the warrany is satisfaction and I am not satisfied. This argument went on 1 1/2 hours. First, they said I bought the program in Nov. I bought it Feb. 5, and called to cancel Feb 10. Finally they said they would give me a refund if they could do a system restore back to the 5th. They removed my desktop, gave me back the trojans, changed my clock to military time, and left some of their files on my computer. It now runs very slowly and crashes constantly. I do not have my refund. They claim the case is resolved. They also gave out my credit card number as I learned when I tried to do business for the first time with another company.