Placed order for laptop caddy on May 10. Received no info when item became backordered within days after my ordering. Responses to my phone inquiries were that there is a production delay. Today I initiated an order cancellation online, and confirmed that I had done so when I was able (today) to talk with Customer Service person. Based on others complaints about difficulty getting full refunds, I am pessimistic that my cancellation will be swiftly processed for return of all my money.