I tryed to place an order for a Sony TV and encountered problems getting my card authorised. I emailed them but didnt get a reply. I then tryed to contact them by phone and couldnt. Eventually I got an email that didnt solve the problem. I then sent them an email asking for them to ring me but they didnt. I then gave up and ordered the TV from http://www.digitaldirect.co.uk who delivered it the next day.