last night we ordered 2 vanilla milk shakes. many people {all mexicans} came in and were served before us. my husband asked 3 times where our shakes were & was told they were coming. when he went to complain again he saw them setting on the counter. we feel we were discriminated against. we are not travelers we live here and frequent this dq but will probably not go there again

on apr. 21, 2011 at 17:50 i called in an order, that was taken by rebecca [no. 010], witch was an order of steak finger basket 6 pieces, with an extra gravy. when i got it, and brought it home, i found that the extra gravy was not in the order, so i had to go back to get the gravy. the idea was to call in and save time, but instead it took longer. and this is not the first time. they do this about 50% of the time.

I am someone who loves going to dairy queen, but THe one I go too, it seems as though its unlawful emplyment, I heard that, the owner has been paying his employers with cash, not paystubs, that they havent even gotten uniforms, and been working there for two months, sexiest that he only hires women, that one man was hired, but was fired, and one girl working there, hard worker, she is being replace because she stood up for what was right, that how he ws taking adventage of the young employers he was hiring, I wish I could do sometihng about becasue these young people just want to work, and how he treats them, and I go there at least twice a week, and its just horrible employment there! Its the one on N. Rainbow, and W. Charaleston, AS I know, I wouldnt want to work in that kind of place with that many ilegal things going on, and the lack of respect and employment.

As an employee of Dairy Queen for almost 2 years (sadly), I've witnessed a great many sights that will ensure I never spend money at this certain Dairy Queen ever again (and possibly every other DQ will be boycotted). within a few months of starting, I was told that I needed to supply my own vinyl gloves in the kitchen, at a cost of roughly $16 a week. over the course of one calander year, I spent over $850 on gloves. So I try to get a form signed so I can get reimbursed with my Taxes (as a work expense), and the owners claim they won't sign it because they are afraid of an audit. just a bit shady? I've also been denied pay raises because the store doesn't make enough money to properly pay its hard-working employees, just enough to send the owner's on several world vacations every year (I've seen what we make in sales on a daily basis, it's not chump change). We are forced to work with utensils and containers that are broken, and stained with foodstuff. The owners treat the food stock in the store as their own personal fridge, allowing not just the owners, but the owner's family members to walk into the back, and handle food without washing their hands. the manager, and the bosses will stand in plain sight of customers -and- employees, chatting and playing with their phones, then going straight to food prep or serving. There's an infestation of mice underneath our outside freezer and cooler, and the traps they have, have been sitting in the same place since before I started 2 years ago. we constantly deal with leaky faucets, leaky pipes, leaky dishwashers, leaky deep fryers, and leaky ice cream machines. Our weekday morning kitchen person refuses to do even basic cleaning while she works (preparing cheeseburgers on bacon grease, and not caring if shredded cheese gets on a burger that was specifically NO CHEESE, are just two examples). I have also been told to use less and less when it comes to all the fixings on burgers. the latest one, was when the district representative was in the store, I was told that our grilled cheese sandwich usually has 3 slices of cheese on it (what I was taught) and that when the district rep is there, do that, but when he's not there, only use two pieces of cheese. first of all, saving 15 fucking cents?! secondly, that not how Dairy Queen wants it. I was trained to make burgers and chicken to a certain level of quality (the district rep even said I make picturesque burgers, worthy of commercials), and I take pride in what I do. I don't take pride in over-charging the customer, and skimping out on their meal. we also have a manager that seems to think he's god's gift to women, and has had several sexual harassment complaints from the girls that we work with. However, there hasn't been any repercussions for his disgusting acts.
This is just a short list. if you'd like to hear more, I'd be more than happy to go on and on and on about all the crap this certain location puts not only it's staff, but it's customers through.

I ordered a chili and cheese frito hunger buster meal and asked for NO mustard or mayo. The manager that was taking my order stated to me that all that one comes with was chili and does not come with mustard or mayo. I said good. When I get my food it has mustard on the top bun. So I brought it back up there and handed it to the manager and state that there was mustard on it. He didn't say anything to me and turned around to get it fixed. A young lady walks to me at my seat less than 1 min of bringing up there to bring it back to me. I had a suspicion that it wasn't fixed properly because of how quickly they brought it back out. So I looked. No mustard on top so I turned over the patty and there is the remaining mustard on the patty. So I bring it back up there again! The lady that brought it out the second time asked what's wrong and I told them it still has mustard on it. They didn't say anything. I go sit down again. The manager came to me staring at me as he was walking to me and handed the basket to me and I simply said to please wait so I can check it. He interrupted me and said snappy that it was a new sandwich, new basket, and new tater tots. He also said he told the cooks not to waste so thats why they scraped the stuff off instead of making a new one to make me happy. So I looked at it... It was two pieces of bread with a smear or chili... No chili or fritos... And the same patty that had mustard still on it!!! I then said "I want my money back". He snatched it out from the table and walked to the cash register. When I walked up there, the guy in the back that was I guess cooking said out loud, "doesn't he know it has mustard on it." I at that point just stared at him then looked at the manger that was giving my money back and shook my head in disgrace.