"Consumer Reviews on Companies, Products and Services"

Dairy Queen

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Category: Services

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United States

Dairy Queen Reviews

October 29, 2009
Rude Employees
I had ordered some food through the drive thru, and a young lady had taken my order. She was a bit snippy that I had taken a while to order, and seemed upset with me. She handed me my ice cream like she was shoving it into my face and had a sarcastic tone to everything she said to me. I asked her for some napkins and she gave me a huge stack, most likely to shut me up. I told her I didn't need that many and she scoffed after she closed the window.I would expect a little more cordial response, because I am a customer. I was not rude to her, nor did I make her job any harder, her job is to serve me. Also, the ice cream, which I ordered a peanut butter cup blizzard, had almost NO CANDY in it. All in all, her demeanor was unpleasant therefore making me have an unpleasant day. I don't think I'll be visiting this Dairy Queen again.
Thank you for your time.
phrawgee September 30, 2009
disgusting food
Chicken Basket. Chicken had the taste of deep fryer only! COULD NOT TASTE CHICKEN!!! Took one bite and threw rest away. Oil not changed in a long time obviously! DISGUSTING!!!
TFK September 2, 2009
Horrible Food
I just got back from the DQ ... ordered a foot-long chili dog .. got back to the office to open it ... it was disgusting ... the dog looked microwaved and the chilo looked burnt.. actually probably left over from the day before ...AVOID this DQ ... I am done with it.
complaint on Dairy Qween August 15, 2009
slow service in a long line
We tried again going to this Dairy Queen after trying it a few weeks ago. Again we waited in line for over 30 mins then with 9 cars behind us I gave the cashier my Debit card and low and behold had to show my drivers license and sign for this $5.11 purchase. NUMBER 1 is this store in the dark ages? Everyone uses a debit card and the purchase is approved or disapproved so why is it necessary to take the time for a signature? I asked the cashier why it was necessary for a signature when you can go to a grocery store and never sign for your purchase unless its over $50 she was very non-customer friendly...no wonder the wait is so long everyone working there was running in circles and not accomplishing getting peoples orders. Very poorly managed!!!
We have used the Dairy Queen in Omaha and never have had to sign after using our debit card?
Garold August 10, 2009
Bad customer service
I eat at store nuber #4264 this store is located in Pulaski Va. at exit 101, off of interstate 81. The place was dirty and the staff hide in the back laughing and goofing off while people was lined up to order. I ordered a chicken basket and the gravey was just warmed milk. My wifes cheeseburger was burt. This is the worst place I have eat in for a really long time.
DAVID HUMAN July 18, 2009
POOR CUSTOMER SERVICE
Sorry customer service, clerks were very rude, missed up order on purpose, smarted mouthed customer. Appeared not to be clean, stay in back of shop goofing off most of the time.
Leslie Fitzgerald June 29, 2009
dilly bars
i bought dilly bars for all the neighborhood children from the store on 96th ave. and king george highway in surrey b.c. canada and every one out of the 2 boxes fell off the stix .they were not made propery and what a disappointement for the kids!!!
kwuist June 2, 2009
Human tooth in food
My son was eating a chicken strip and found a human tooth that had a filling in it . Called them back told the manager she said no one there had lost a tooth today . I asked for my money back she said sure until I told I her I would't give her the tooth and she said no tooth no refund .
robstr101 May 27, 2009
No Hand Washing Before Preparing Food
Today may 27 2009 At the DQ (Dairy Queen) in Perth Ontario, Canada.
My guests and I had the unpleasant experience of having a food preparer prepare our hot dogs with out first washing her hands after handling cash at the register. As she was preparing our food we mentioned the non had washing and was curtly ignored. Her attitude went from consumer friendly to consumer acidic and we were given the impression that they did not care and were not concerned with our opinions about personal cleanliness while handling foods. We promptly canceled our orders and went to the Wendy's Restaurant down the road for out treats instead. I will be thinking twice about going to this DQ again.

Aside from personal parts in a public washroom, money is the next dirtiest thing that one can handle in a restaurant and has been tested and found to have fecal matter on it among other things at any given moment. Next to not washing your hands the handling of money is the next biggest culprit for passing germs and disease between people in our society. Furthermore;

I personally do not mind if food preparers at restaurants have touched my food before I have to eat it, as long as they have washed their hands before said preparation of foods begins. This simple process of cleanliness should be second nature to people who handle food for a living, and when it is not it may indeed be a direct reflection of the poor quality of service one can expect from a restaurant that does not train their employees to comply with basic food preparation and health standards. Those little plastic gloves are the worst idea ever in fast food chains. Once an employee puts them on they think they can touch everything with them on. Take notice next time you have a sandwich made how many things are touched when a food preparer is wearing a pair of said gloves. Makes you not want to eat any food anywhere at any time. In my opinion Hand Washing is the best practice, this way at least you can be some what assured that germs and dirt are not being transfer to your food on a regular basis.
M J Fabisch May 14, 2009
Bad Management & service
What terrible service and image of the Great DAIRY QUEEN and our town is stuck with it.. Our other towns within a hour away have great DQ's...and service. Beaver Dam's DQ however is terrible..short hours..when waiting in line-- OH IT IS 9:PM we are closing sorry..
or the other nite at 8:30Pm -- Oh sorry we ran out of ice cream.--drove everyone away.. drive up closed often and Just very BAD representation of the DQ's anywhere & we are stuck with it...OH drive 40 minutes to Fond du Lac and have great little place and personal as well... OPen until 10:pm + if we are waiting in line - that goes for Sun Prairie too...
Mary Jane F. Beaver Dam, WI

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