Took my two children to Dairy Queen this afternoon. I had no choice but to use my debit card since I had no cash on me. When I was informed that there would be a .75 cent charge I very nicely told the girl " I know this is not your fault, but please tell the owner or manager that I will not come here again if you are going to charge for using my debit card". She rolled her eyes and SLAMMED the window shut. I later called and asked to speak to owner or manager and was told there is no manager and I would have to call back in morning. Left name and #. I doubt owner will even get it. I asked why there is no manager on duty, which I find hard to believe if I am not mistaken this is a health code violation. Having managed a restaurant for 7 years, I believe there always has to be a manager on store site with food managers card. If I don't hear from owner, I will call health dept. I was also told there are "no managers" because "we are all equals here". I am now a teacher and I want to know what ever happened to respect, especially for adults. Maybe these kids should not have a job. I have lived in this town all my life and know a lot of people and will relate my experience to many! I think I have a right to voice my opinion about the .75 cent charge and tried to do so nicely and had window slammed in my face. Flagstaff is an expensive town and I will not be spending my hard earned money at the only Dairy Queen left in this town!

Well to put it frankly I will never ever go to Dairy Queen again! I went out to lunch with my fiancee and our son for lunch at around 1pm and I ordered a classic burger with fries and a root beer and my fiancee order a flamethrower with fries and pepsi. My burger was severely dry to start with. At this point it is 12:19am and I am sitting here with a bucket trying my best not to puke my guts up and my fiancee at this point doesn't feel all that well either. Luckily we didn't order a burger for my son and I checked his chicken fingers to make sure their done all the way (because most of the time it's little 16 year olds working the grill and don't care about what they serve) which I always do anywhere I go.Also I worked at a Dairy Queen for 2 months on the grill and the manager didn't want me throwing burgers out of the warmer too soon, so be warned, the burger may look cooked but it doesn't mean it's always good.Most disgusting place ever!

I went to the pelican rapids DQ tonight ordered a banana split, one small cone, one choc dipped cone the girl made the split another worker was sweeping floors picking up garbage he came back behind counter wiping face she asked him to make the choc cone he did and not once did he wash his hands. I refused the cone explaining why. I got a look of disgust. This DQ is an embarrassment to your organization. I guess from now on it will have to be mcdonalds.

I took my young son to Dairy Queen to buy him a blizzard. After getting the ice cream, we returned home. My son took a bite of the ice cream and bit into something hard. When he spit it out, we realized it was a piece of metal. We went back to that location and asked for the manager. We told him what had happened and showed him the metal piece. He said that the piece came off of the shelving. He then gave me a refund and filed an injury report. I was told that someone would call me about any injuries. I am still waiting for that call. Is this the type of care that they give to paying customers? How would the employees not notice a hunk of metal falling into the cup? No one has bothered to call and ask how my son is doing. I am just thankful that he did not choke on it.

Please be aware of this problem when your kids ask for ice cream. Just because the company ignores this issues does not mean that the consumers have to.

I went through the Dairy Queen drive thru at about 5:30 pm on June 16th to place an order for my family. No vehicles were ahead of me at the window and when I drove around the building it did not appear to be busy inside. In fact, I noticed a female employee outside talking on her cell phone. I waited at the speaker for about two minutes until a womans voice announced that it would be a few more minutes and to look over the menu. I told her that I already had a list of what I wanted but I'd wait. Six minutes passed by before the woman told me to go ahead with my order. She was being very rude as I placed my order by rushing me and asking me, over and over again, if my order was complete. She sounded annoyed that I was even there. My order consisted of three combo's, two kids meals, and three medium blizzards, totaling a little more than $40. After placing my order I pulled up to the window.

The store didn't look understaffed; I noticed employees standing around inside joking and not doing anything. Five more minutes passed by before a short girl with a lot of acne came over to the window to take my money. She tried to charge me $10 more than she said at the speaker. When I asked her about it she got cocky and stated that she knows how to take an order. I told her again that she was wrong and it was finally determined that she double charged me on a combo and a blizzard. She adjusted the total but did not even apologize. I waited almost TEN more minutes for my order and when it came the same girl practically threw it in my face. The fries were cold and the blizzards were melting. By this time I was furious and demanded to see a manager. I also wanted to know this girl's name. She said I didn't need to know her name and that she WAS a manager. I heard one of the other employees call her "Cher". I was in a hurry to get home to my hungry family and in no mood to hang around and argue, so I just asked to get some fresh fries and blizzards that weren't melted, which I eventually got. I went home and after eating called the store to get the owner's information so I could file a complaint. The same girl, "Cher", answered the phone and then hung up on me.

I'm 42 years old and I have NEVER been treated like this before. Dairy Queen has lost my business once and for all.