we have waited 5 months for a refund. we booked with you people to stay at the askoc hotel in instanbul form the 8th of august to check out on the 14th. on arrival we made it clear with the reception that we needed to check out on the 13th making our stay one day shorter. he assured us that we had given them plenty of notice (that is a whole week) and a refund would appear on our credit card within 2 months. he assured me that he had informed your firm. we really do not understand what the delay is about. why does a refund take 5 months and a letter of complaint but to collect our money took a matter of 5 minutes. as you can see we are not happy with the service your firm has given us and we would really appreciate a quick response. by the way we have been really loyal customers, as we had booked other motel stays with your firm. waiting in anticipation david fischetti and paula apostolakos