The first time I went to David's Bridal to look through wedding dresses, I was told I had to make an appointment due to the fact they were very busy. I understood and did just. When I came back after scheduling my appointment, the sales associates were very unprofessional. They didn't listen to anything I had to say, and disappeared every ten minutes or so. It was unfortunate for me to have fallin in love with a wedding dress from that company. I hated the thought of the sales girl actually receiving commission from my purchase. And during that time I was misinformed. I was told that once I was fitted for the dress they would do alterations free of charge. That is not the case. They charge riduiculous amounts for their alterations, and they are the only bridal in the area that charges. My bridesmaids were left to look for dresses themselves, and it took her well over an hour hour to do five measurements. This was a different salses assciate then the one I had to work with. Had they been busy that day, I might have symphthized, but that was the case. I feel we were treated rudely. Now four months later I have my dress and there is a hole in the train, and some threading coming loose. I will never shop at David's Bridal again. And I will tell everyone I see not to shop there as well due to poor attitude and quality of their product

Saginaw, Michigan

I just took my David's Bridal wedding gown to my local tailor today to have it fitted--I have had it for awhile brand new in its bag, and am getting married in September. Well, I put it on today at the tailor shop and step out and one of my bridesmaids says 'um...there's stains on your dress'. So she and I and my mother and my maid of honor all look and sure enough, there are yellow spots on my gown. He immediately says 'Did you get this dress at David's Bridal' and I said yes and he said they were oil stains from the machines they use to make their dresses. I asked 'Can they be fixed?' and he said he would send it out to have it cleaned and did not seem concerned (he's this little Italian gentleman who has been doing this forever, so I trust him "We take car eof this for you" he said). But I am absolutely HORRIFIED. And when I tried to go on David's website to send a letter of complaint I discovered there is no way to do so. And I know if I call the store and ask to speak to the manager they'll just hang up on me. Seriously, if you're getting married, shop somewhere else. I absolutely love my gown but I cannot believe this. Also, when he was pinning and marking my hem, he discovered the bottom of my gown is horribly uneven...fortunately that can be easily remedied. But thank god we spotted it before sending it to be pressed because then the stains would have been set!

David's Bridal was recommended by a friend of the family to my mom. I had no intention of trying on dresses and I am not the typical bride that has the perfect wedding all planned out since childhood. So beside my better judgment I end up at David’s Bridal because my mother wanted me to go. When we get there the consultant greeted us and right away wanted to get me into a wedding dress, wow! Ok, I didn’t mind because I was making my mom happy. So after trying on the first dress she starts pressing me to take it as is. She states that I only have eight months until my wedding and that I’m already late. She was pressuring me so much that I began to get a head ache. She pressured me to take all the dresses I had tried on, I didn’t know she was going to be so pushy, if I would have known I would not have stepped into that store. I was not ready to buy a dress that day. She mentioned that every bride that steps through those doors doesn’t want to buy but ends up taking the dress home. Alright so finally I try on a dress that both my MOH and mother love and well it wasn’t my pick but since the dress was figure flattering I agree to come back and buy it. The consultant pressures me to take it so much literally scaring me into taking it. I tell her that I’ll be back (I had to put money in the bank before I could purchase it because I didn’t have enough in my checking, it would have only taken me 30 min to go to Chase and come back) But she insisted that I take it layaway. So I agree, I figured I’ll be back to pick up my shoes that needed to be dyed might as well pay off the dress. So I leave and I come back a week later because that is what the pick up slip said but the shoes are not ready no one explained to me that the shoes would not be dyed until I pay off the layaway balance. Then why would the consultant put the date on the slip for me to return for the shoes, why would she even give me a pick up slip? I was intending to pay for the dress in the first place, so I pay it off no problem. The sales rep never mentions either that the sale is final, nor that the dress is still fitly and wrinkled because I bought a dress that everyone else had worn but I wasn’t given an explanation as to why it would be in this condition. After looking through the website I find out that there is a layaway brochure that I never received. So now I have a filthy dress that needs several alterations because I was pressured into buying a dress that is a size bigger that required major alterations not to mention that I’m loosing weight like crazy. I understand that she was trying to warn me about the wedding deadlines and she didn’t want me to be pressured the final days before my wedding but all that pressure gave me a migraine. I could have gone to any other store 5 months before my wedding and got the dress I wanted and I would even have three more moths to lose weight and then be fitted. Or have the dress made from a friend. I totally trusted her judgment. I’ve learned my lesson, don’t shop at David’s Bridal if cherish your sanity.

I found a great dress for my wedding coming up this August. I bought the dress in March. The dress came in quite quickly and I recieved an email that it was in the store and I should come pick it up. I had the impression from everyone else that had went to David's Bridal that they hold your dress until you're ready for the wedding, that they would hold it until alterations, etc.. I called 3 times confirming that and they told me each time that yes they hold the dress, I do not take it home until the wedding. So yesterday I get a call from David's Bridal saying I better come pick up my dress within the week or they will be voiding the sale and sending my dress back. They apparently have no room to hold my dress anymore and acted like I shouldn't have left it there so long as it had been there since March. Fine if they don't have room, it's inconvienent and I don't want to have to haul the dress home and hope my fiance doesn't see it but I will. What I couldn't believe is that they threatened to send this dress back and void the sale. I paid for the dress in full back in March. How can they just go and send it back? What if I was on vacation or out of town and I get back and find this message that my dress has been returned? what? makes no sense to me. They also hung up on my fiance when he called them inquiring about it as I was too upset to talk to them. I decided not to get my alterations done by them. When I went to cancel my appointment they didn't even have record of it. Don't go to this store location.. they can't be trusted, their management doesn't call you back, they hang up on you, and they all tell you different things each time you call them.

Its Davids Bridal calling me when i don't need to schedule an appointment. They have been calling me nonstop during the day on my cell phone while i'm at work the past few days. I already have an appointment to pick up my dress in another week. I have had nothing but problems from them. My bridesmaid dresses didn't come in on time. i finally got two of them monday. One of my dresses is still on its way and my wedding is may 23, 2009. and, my girls need to have alterations done before the wedding. They ordered one dress in a size 8 when my cousin wears a size 2. so, now she has to get alterations done. and, thats the dress i'm waiting for. it has to be shipped to indiana where she lives. so, she will literally have two weeks to have it altered. i will never recommend davids bridal to anyone for thier wedding. all the comments i have been seeing on the internet. bad service from davids bridal. i guess you get what you pay for. no wonder the dresses are so cheap. their is always a reason. they get thier dresses from overseas somewhere. I got an apology letter from headquaters stating that they come from overseas and that is why its taking so long. i can't wait to have my appointment done and over with so i don't have to deal with them anymore. And, my dress better look good and my bridesmaids dresses better be what i ordered or their will be serious problems