David's Bridal
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Category: Services
Contact Information
United States
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David's Bridal Reviews
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MEG789
April 16, 2009
LOST MY DRESS, ACCESSORIES, AND ABOVE ALL NOT HELPFUL AND EXTREMELY RUDE.
LET ME START OFF FROM THE BEGINNING...
I WAS ENGAGED IN 2007' AND AS SOON AS THE NEWS GOT OUT I DID WHAT MOST GIRLS DO AND SEARCHED ON DAVIDSBRIDAL.COM FOR IDEAS ON THE MOST IMPORTANT PART OF THE PLANNING "THE DRESS" AS I WAS SEARCHING I CAME UPON THIS BEAUTIFUL GOWN. IT WAS "THE ONE" I JUST KNEW IT! I SAW THE PRICE $800.00 AND, I THOUGHT I'D NEVER GET THIS DRESS B/C IT WAS TOO EXPENSIVE AND, ABOVE MY MOTHER'S BUDGET. I TRIED TO ERASE THE THOUGHT OF THIS DRESS BECAUSE IT WOULD NEVER HAPPEN...AND, BEING A PLUS-SIZE GIRL IT'S IMPORTANT TO LOOK GOOD AND FEEL GREAT IN A DRESS. I JUST KEPT LOOKING AT OTHER DRESSES AND, KNEW THERE WOULD BE MORE DRESSES AT THE STORE I'D BOUND TO BE HAPPY WITH. ABOUT 8 MONTHS LATER IN FEB. OF 2008 MY MOTHER, MOTHER-IN-LAW, AND FRIEND ARRIVED AT DAVID'S IN MOBILE, AL BEGINNING THE SEARCH OF A DRESS. THEY DIDN'T EVEN HAVE US DOWN AS AN APPOINTMENT AFTER THE COUNTLESS REMINDER CALLS I RECEIVED AND ANSWERED. I SHRUGGED IT AND, THOUGHT IT WAS THE TINIEST THING TO WORRY ABOUT B/C I WASN'T GOING TO LET ANYTHING RUIN MY DAY. THE CONSULTANT WAS FRIENDLY BUT, NOT HELPFUL. I WAS NICE AND, TRIED ON THE DRESSES THAT SHE HAND PICKED BUT, DID NOT FIND WHAT I WAS LOOKING FOR. I DECIDED TO LOOK FOR MYSELF AND, CAME UPON THE DRESS THAT I ABSOLUTELY LOVED ON THE WEB-SITE 8 MONTHS PRIOR. I THOUGHT IT WOULD BE FUN TO TRY IT ON AND, JUST HAVE 5-MIN OF BLISS IN MY CINDERELLA GOWN. I STEPPED OUT INTO THE MIRROR AND, IN FRONT OF THE OTHER BRIDES AND, MY MOTHER'S. I FELT BEAUTIFUL AND, EVERYONE STOPPED AND STARED. MY MOTHER BEGAN TO CRY AND, SAID THAT IT WAS THE ONE. SHE DID NOT CARE HOW MUCH IT WAS BUT, THAT IT WAS PERFECT AND, SHE WOULD DO THIS FOR ME BECAUSE I DESERVED IT. WE PURCHASED THE DRESS AND, ORDERED IT IN A SMALLER SIZE. WE WOULD HOLD IT THERE UNTIL THE WEDDING.
ALMOST A MONTH LATER I HAD SOME SCARY BUT, EXCITING NEWS I WAS 6 WEEK SPREGNANT. THE WEDDING WAS IN THE END OF JUNE AND, BY THAT TIME I WOULD BE AROUND 6 MONTHS PREGNANT. WE POSTPONED THE WEDDING UNTIL AFTER THE BABY. NOAH WAS DUE OCTOBER 9TH, 2008! MY MOTHER CALLED DAVID'S AFTER THE NEWS OF NOAH TO ASK IF THEY CAN HOLD THE DRESS UNTIL THE WEDDING BUT, IT WOULDN'T BE UNTIL THE FOLLOWING YEAR. THEY ABSOLUTELY AGGREED AND, SAID IT WAS NO PROBLEM! TO JUST CALL WHEN WE WERE READY. WELL, DURING THE PREGNANCY I HAD ALOT OF COMPLICATIONS AND, A BAD AFTER-BIRTH C-SECTION THAT LEFT ME BED RIDDEN FOR 2 MONTHS. ALONG, THIS MY MOTHER FELL ILL WITH BLADDER DISEASE THAT LED HER TO DISABILITY AND, THE LOST OF HER MOTHER AND, MY GRANDMOTHER. NOT TO MENTION FINANCIAL PROBLEMS DUE TO THE ECONOMY WE CAME THROUGH IT ALL AND, MY FIANCE AND I DECIDED WITH MY PARENTS AND HIS TO GO WITH THE WEDDING FOR SOME HAPPINESS IN OUR LIFE. IN FEB. WE CALLED TO VERIFY THE PICKUP OF MY DRESS BUT, GUESS WHAT ? THEY DIDN'T HAVE THE DRESS AND, DIDN'T KNOW WHERE IT WAS. STATED THEY TRIED TO CALL US TO PICK IT UP MONTHS PREVIOUS BUT, NO ONE ANSWERED. I WAS DEVESTATED BUT, NOT NEARLY AS MUCH AS MY MOTHER. THEY WERE BEING INCONSIDERATE AND, RUDE ABOUT THE ORDEAL. WE WERE TOLD WE COULD NOT RECEIVE A DISCOUNT AND, NOT TO MENTION A REFUND. AFTER 3 WEEKS OF NO WORD. I I EVEN CAME TO THE POINT WHERE ANOTHER DRESS WOULDV'E BEEN FINE BUT, THE MANAGER DEBBIE? SAID NO. MY MOTHER CALLED CORPORATE TO EXPLAIN THE SITUATION AND, THEY WERE UPSET WITH THEIR MOBILE MANAGEMENT. OH, AND THE DRESS WAS DISCONTINUED! THEY CALLED BACK THE NEXT DAY STATING THEY HAD THE ORDER AT THE MAIN WEARHOUSE. THEY WOULD UPS THE ORDER DIRECTLY TO OUR ADDRESS. 7-10 DAYS. WELL, 15 DAYS LATER...NO DRESS. WE CALLED YESTERDAY AND, THE MANAGER WAS IN DENIAL AND BASICALLY BLAMING UPS AND, STATED THEY SHIPPED IT OFF APRIL 2ND. SHE CALLED AND MADE SURE "WE" GAVE HER THE CORRECT ADDRESS. WHICH IS A YES AND, THE ONLY ADDRESS I HAVE. SHE NEVER ONCE APOLOGIZED! MY MOTHER CALLED HER TO VERIFY THEY DID NOT HAVE THE DRESS THERE AND SHE SAID NO. TODAY "WE" CALLED BACK AND, THEY SAID THAT THEY DID IN FACT HAVE THE DRESS THERE! BUT, THE PENSACOLA DAVID'S BRIDAL MANAGER HAD TO DROP OFF MY CORSET FOR UNDERNEATH MY DRESS B/C THE CONDITION WAS WORN DOWN FROM THE OTHER ONE. SO, MY FATHER HAD TO DRIVE 2 HOURS TO MOBILE FROM WHERE WE LIVE TO PICK UP MY DRESS. IT HAS BEEN A COMPLETE NIGHTMARE. I HAVE GIVEN THEM ALOT OF BUSINESS BRIDESMAID AND ALL AND NOT ONCE WAS OFFERED A DISCOUNT OR NOTHING. THANKYOU DAVID'S FOR ALMOST RUINING MY DAY!
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Nicolli106
April 10, 2009
David's Bridal Website
I ordered my toasting flutes through David's Bridal website a couple weeks ago and when they arrived via UPS they were both smashed to the point only the stems were remaining. I went back to the website to find out how to return them and I could find no information for how to return them and get my money back. Their FAQ says I need to request a return order number for my order, but there is no way to do this. On top of that, I cannot return them to the store, and I can't even find a customer service number! This is terrible! I am going to have to just go through my credit card company to dispute the charges. With only a couple of weeks before my wedding I don't think I'm going to be able to get these replaced.
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Adrian
April 8, 2009
Do not use them
I am engaged and getting married in August 2006. I went through David's Bridal to get my gown and was very satisfied when my associate called me to tell me the gown I wanted was being discontinued and $300.00 off. I went to the store with my mother, and we were told that if we wanted to hold the dress, we must put money down. We put down close to $300.00, which we were later told will put the dress on lay-away. While reading the contract with the store manager, I was confused to the wording of the receipt. We went over it TOGETHER, and I understood that 25% of the deposit would be lost if I did not want to purchase the dress. That is also what I was told by the store manager. I asked her three times. I decided I no longer wanted that dress, so I called the store to find out what I should do. The first time I called I was told I would get in-store credit of my deposit amount. I was furious! Why would I need almost $300.00 in in-store credit? So, I called back and spoke with a manager. She told me that 25% of my deposit would be in in-store credit and the rest would be refunded to me. That is also what was explained to me at the time I signed my contract. I explained the amount I put down and my remaining balance. I was told that I would have about $70.00 in-store credit and the rest refunded. This was after her calculations. I went to the store just last night to get my refund, when I was RUDELY told that that wasn't the case. I explained to both the store manager and the assistant manager what happened, and they simply said, "Well YOU signed the contract." Not only was the manager condescending, she was rude, making snide comments to me under her breath. I took this to the Corporate level, contacting Mary Mike, who was also no help. She told me that I should have read the contract more carefully and it was basically my fault. When I told her that I was lied to, being told that I would get 25% of my deposit back, she didn't want to hear it. She told me that I could go the next level up by contacting her supervisor. She gave me an address so I could WRITE A LETTER! What century do we live in that I cannot call him?!? I asked her if she writes letters to get a hold of him, and she said rudely that she calls his secretary. So why the hell can't I call his secretary? Needless to say, I was lied to, demeaned and treated horribly once I made a complaint. DO NOT SHOP AT DAVID'S BRIDAL. I wish that I had done research first. I checked the Better Business Bureau, and there are unresolved cases such as mine, where customers were told one thing, signed the contract which is ambiguosly phrased, and when they wanted a refund they were told the same thing that I was. Please, do your research! David's Bridal is not the way to go.
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tniquette
March 19, 2009
WILL SELL YOUR NUMBER
I just wanted to put it out there that David's Bridal WILL sell your phone number if you give it to them.
I recently purchased my wedding gown at a David's Bridal and since that day have been receiving non-stop calls on my unlisted telephone number about bridal things - they are all scams. I asked two of the callers where they got my number from and both said David's Bridal.
I believe it since the calls did not start coming until after the gown was purchased.
I love David's but I want to forewarn people - do not give your phone number if you do not want to be bothered!
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Katy
March 17, 2009
Returns
I ordered a dress online & it was too small. I have been trying to get a return item number so I can send it back & no one will give me one. I can't get anyone to call me back, or email me. They are the worst bridal store I have EVER seem!!! I will never order or recommend anyone order from them
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GoodLuck
March 15, 2009
Total Nightmare - Unprofessional, Disrespectful and Dishonest Staff
Our experience with David's Bridal has been a total nightmare. The staff has been completely disrepectful, dishonest and unprofessional.
When my matron of honor went to purchase her gown, she was humilitaed due to her dress size infront of other customers. Turns out the rude person assisting us was the "manager" - or so they claim. After my matron of honor tried on the dresses, we went to order her dress and when asked the size, the "manager" stopped typing, laughed and asked "what size pants do you even wear? I think you need to go up a size or 2", we explained that she had just tried on the dresses and that was the correct size; she continued to argue with us, looking my matron of honor up and down and making facial expressions at the customers in line behind us. Finally, I asked that she continue with the transaction, she rolled her eyes at me and after everything was finished, wished us "good luck with that". My matron of honor left the store in tears, as everyone was not only looking at her, but also heard the conversation with the "manager" in regards to her weight.
When we order my maid of honors dress, we paid for it to be shipped to her house as she is not from the area. After about 6 weeks, I called the store to see the status of her order, as she still had not received it. They informed me it was never shipped out because we did not pay for it. I explained that it was paid for and they said they would have to look into it. I received a sarcastic message from the "manager" (another one, so we're told), stating that they could not find this info in their system, so I will have to come down myself and pick up the dress, as we did not pay for it and they were not going to ship it. When I could back, I spoke to the first "manager" I had dealt with and asked if I could fax over the receipt. She told me no and when I asked why, she placed me on hold and the call was disconnected. I called back and she told me that she did not have the time for me right then, so I asked for the information on the district manager, she responded "um..we really don't have one, I will give you customer service's information". I called them 12/28 and have still not received a call back. Eventually, we spoke to yet another "manager" and faxed over the receipt, and the dress was shipped (almost 2 months after it arrived at the store).
The next time, I made an appointment for another bridesmaid to get her dress, when we arrived we were informed that they did not write it in the book so we would have to wait for assistance. About an 30mins later, I walked up to the counter and asked if one of the 3 employees standing there could help. Once I explained the situation and we were ordering her dress and shoes, the "manager" (and yes, another one) told me that the shoes would be dyed & ready to be picked up when the dress came in. When the dress came in, I called to see if the shoes would be ready too, they told me I could pick up both items on 2/16. When I went to pick up the dress, the shoes were not ready. I explained the sitauation and ANOTHER "manager" told me she would have them ready on 2/18 and best of all, she explained that when I had called before, they meant that the shoes had arrived at the store not that they had been dyed. Funny, because I physically had them in my hands and brought them to the counter - I guess they shipped them out and back to themselves or something. Again, the shoes were not ready. On 3/8 I spoke to yet another "manger" - I had called and demanded to get the district manager information and this one gets on the phone. She said she would look into it and get back to me Mon or Tues. Yesterday, I still did not hear from her, so I called. The shoes were still not ready. She told me that "even if I have to dye them myself, they will be ready tonight". I called today...still not ready. She calims that I told her I am not coming to pick them up...I paid for them, why wouldn't I get them? I told her I will be there tomorrow and they need to be ready...we'll see how that goes.
On top of the shoe drama, 2 of my bridesmaids ordered their dresses on 2/9 and were told they would be in 2-4 weeks. Turns out that they will not be in until 4/10 because the store never processed the order until 2/28, which means that if they need alterations there will be a rush fee.
The whole store is a joke. It amazes me, because every person we have an issue with just so happens to be another "manager" and that they do not really have a district manager. I cannot believe that they are so unprofessional and disrespectful to their customers; especially due to the amount of business each bridal party brings to them. If you want to save yourself a headache and avoid turning into a bridezilla, STAY AWAY FROM DAVID'S BRIDAL.
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Thomas
March 9, 2009
Delivering wrong items
I visited the David's Bridal store in Brooklyn to buy my wedding gown and other items. The consultant was helpful, but I did not realize that when she was billing me, she put in the order not the corset I tried in the shop, but a completely different model. I paid for the combined delivery of the items to my home address in a different state. A few weeks later I got an email saying that I need to pick up the corset at the store. It wasn't an option, first of all, because I am away from NY, and the corset # was different from what I tried in the shop. I called the store. First, the secretary left me on hold transfering to someone who was not picking up the phone. I hung up after 7 minutes, called again and asked her to check that someone is ready to pick up before transfering me. She tried to compain, but I knew from my visit to the shop that she is sitting literally around the corner from the associates and could just turn her head and call for them. Then I spend about 20 minutes talking to an associate. He tried to talk me into several options that required more payment, such as delivery of different packages etc. I insisted that they should send me the corset I tried in the shop, together with my dress, for which delivery I had already been charged. Finally, we agreed on these conditions and on refund of the difference in price of corset (the one they tried to push on me was more expensive).
Now, it's been two months since my visit. They delivered a box with a corset, which is neither what I tried nor the one they tried to send before. It does not fit me. I tried to find a corporate contact of David's Bridal, but they do not provide and feedback or contact forms online. I can only try to call the shop in Brooklyn again, or give up and buy the corset I wanted online, of course for an extra charge. I am very upset with this "service" of pushing on me the items I have never tried or ordered, and with the absence of contact information to get in touch with the company.
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Twoo
February 25, 2009
Never again!
Initially when I purchased a bridesmaid dress the girl helping me told me the hem would run $10 and the alterations would run $50. You can imagine my surprise when I took the dress in for a hem and they wanted to charge me $60. They then told me the dress didn't fit because of my bra and tried to sell me a bra for another $60. Not to mention that the sale people completely ignored me. There were approximately 8 sales people present and I was the only customer. I will never set foot in another David's Bridal again.
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Richard
February 25, 2009
Sleazy sales tactics
I found what I thought was the dress & veil of my dreams at the Sunset Hills location in St. Louis last Thursday. I put the dress, garment bag, veil & blusher on layaway and put down a deposit of $200 (total was about $750 with the dress and veils). The dress was very beautiful and the veil was dainty with a small edge of pretty beads very light and simple. I was kind of surprised that it was $179, but the consultant told me that is how much they run on average. So I came back on Sunday to try the dress on again with headpieces (tiaras and headbands) and to get my Maid of Honor's opinion. My consultant let me try on the headpieces with the dress but in a different size since the one I bought was on layaway. I thought that was odd because I had already put money towards it... but whatever... She also brought out a sample of the veil I had in layaway. I was very confused at first to see that it was NOT the same veil as the one I had tried on last time! It was this heavy thing with gaudy beads and tacky lace! I asked her if this was the same veil from Thursday... she double checked and said that it was indeed the same on that I had on layaway. I didn't make a fuss then but I was 99% sure it WAS NOT the same veil. IT WAS NOT MY STYLE AT ALL!!! Since they were very busy on Sunday and my consultant was working with about 3 other customers, I just left and went home. I compared pictures from Thursday with the ones we took that day and I confirmed it WAS NOT THE SAME VEIL! So basically I had bought something that I didn't try on. I could not believe they had done that to me! So I decided I would go back Tuesday night (Monday was a holiday) and take that veil off of Layaway. I figured I wouldn't cause a scene and I was just trying to give the consultant the benefit of the doubt thinking maybe she mixed the veils up. When I arrived I spoke with a girl named Tammy who was professional but did not seem to want to help me. I was hoping to take the veil off layaway and just put that money towards my dress. She told me that I could not do that. She said I had to pay everything off first and then I could exchange the veil for something else of equal or LESSER value. So if I couldn't find something worth $179 (cost of the veil) then I would basically LOSE money. Now why would I want to pay towards something I didn't want in the first place?!?! Or even more so something that I never even TRIED ON!!?! Next she told me that if I cancel the layaway I could only cancel the entire purchase not just a portion of it. So I did. I canceled the dress and everything. To top it off she tried to tell me that I would forfeit the 25% I had put down. I had to point out that the layaway policy CLEARLY STATES that all cancellations with in 10 days entitle the buyer to a FULL refund. THANK GOODNESS I had read the policy! It's a shame they lost business over a simple matter. We were planning on outfitting our entire bridal party (12 people) plus the mother of the bride & mother of the groom through David's Bridal. We were also going to go with them for our invitations and party favors. To quantify this: They lost about $6000 over a matter of $179. What fantastic business sense they have! I was hoping to send an email to corporate but there is only a mailing address on their site and I will be sending a letter but I doubt anyone will read it. I would not recommend David's Bridal to anyone.
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Ted L. Bader
February 11, 2009
Marketing Tactics
Our daughter is getting married in California and selected David's Bridal as the source of her wedding dress and wedding party dresses. My wife went into the store in Tacoma, Washington, to order her dress and they insisted on personal identifying information, even though it was a cash purchase. Shortly thereafter, we began receiving telemarketing calls from other businesses, including the Mens Wearhouse chain. We are sure that this is the source because we always insert a "time bomb" when responding to marketers or merchants, such as a mispelled word or name or some incorrect but vital information. That way we know the source of marketing we receive in violation of ethics and often law. In this case, we are on both the state and federal "do not call" lists. Today (2/11/09) we received a call from "Steve" at the David's Bridal customer relations office in Virginia, asking how their service is. When my wife relayed this information to him, he replied that it must have been a dishonest employee who sold the information to make some extra money, because David's Bridal has a policy against selling information. He said this very matter-of-factly, as though having a dishonest employee doing such things is no big deal and not unusual for this business. Also, since providing her registration information to this business in Fresno, California, our daughter has been flooded recently with spam e-mails tailored to her wedding plans. She made the mistake of providing them her e-mail address so they could contact her.
I do not recommend this outfit to anyone who does not want to be forever haunted with junk mail, spam and telemarketing calls in violation of the Telephone Consumer Protection Act.
Ted L. Bader, Hoodsport, WA
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