|
Jonestaylor
August 26, 2009
Janay Jones
The employees at the store were rude . The sales associate that was assigned to us left the store before we were finish with our sales. Five of my bridesmaid purchases their dresses. Totally close to nine hundred dollars. My wedding dress was placed on layway also for a total price of $840.
|
|
|
eab1218
July 11, 2009
dresses
this was the worst company i have ever been to in my life. I was dreaming about an amazing wedding dress and the last thing i wanted was something cheap. i was willing to be talked into spending thousands of dollars on mt dream dress. When i entered the hell hole some girl in a cheap polyester outfit yelled at me because i had not made an appointment. (oh im sorry i am trying to shell out a ton of money but i apoligize) my mom and i decided to walk around while we were waiting for our names to be called and all the dresses that we saw were size ten to like sixteen. im sorry but there are also less fat people who need to get married also.. and all the dresses to try on were covered in nasty makeup.. who would want to try on a dress that millions of girls had worn before (or atleast that is what it looked like) the carpet was nasty the sales associateds were bitchy and the worst is that they called me 10.000 times after to see if i wanted to come back to find a gown.. no thanks! I ended up gping to the cutest boutique where the people were sooo friendly ans where i felt like they just wanted me to be happy not just make a sale.. my dress is all i have ever dreamed of.. its beautiful and classy and had i gone to davids bridal i feel my experience would have been very different...
|
|
|
Alex
June 12, 2009
people complaining about davids bridal
I went to Davids bridal and had an excellent consultant who gave me all the time I needed to make my decisions with out ever being pushy. She was friendly, helpful, and never came off as a greasy sales person. If you are buying a gown from this store, dont expect a Reem Acra or lazzaro gown people! This is not a haute couture buisiness this is a budget kind of place. Some of these complainers wouldn't have been happy with the dress they chose no matter how expensive of fine...some people are never happy. I for one appreciate an affordable gown that's not a neon sign flashing "MONEY".
|
|
|
Beverly
April 21, 2009
Bridesmaid Dress
I will never buy ANYTHING or recommend ANYONE to David's Bridal. It was a joke!!! To say the least.. I am not even the Bride.. I am a Bridesmaid.. My best friend of 15years is getting Married in July.. And I ordered my bridesmaid dress in February (Not cheap either.. $150.00). I was told that I would receive a call when the dress arrived.. I called David's Bridal on Saturday April 18th, 2009 to see if my dress had arrived.. They told me that it has been there since March 26th.. And that an associate called me on April 3rd.. I NEVER received a call.. The lady on the phone continued to argue with me.. So I asked to speak with the Manager.. The Manager's name was Cindy.. She came on the phone and told me that she has no idea where the first associate got the information that I was called on April 3rd.. Stated that I should have received an email.. Then said oh wait.. It got kicked back.. There must have been a glitch in the system.. Complete Bull!!! I never received an email or phone call... I needed to get some alterations done to the dress and needed them to be done in time for the wedding.. I asked her how was I to be sure that they would be finished on time when my dress had been sitting in there store for 3 weeks without being notified... She said that she could make an appointment and the dress would be ready in time... Completely disregarded the issue at hand.. I told her that I would bring my phone records in to show that I had never been called.. Because the associate who is just marking a phone call should really get in trouble.. So we made an appointment for Monday April 20th at 6pm with Alterations. Cindy also told me to bring in my phone records cause she wanted to see them and get to the bottom of this.. I arrived at David’s Bridal at 5:35pm Monday April 20th.. We were already starting off on the wrong foot.. The first girl who I spoke to was busy having a conversation about the Motorcycle she drives.. So I walked around aimlessly for a little bit.. Then finally she asked me if I needed help.. I told her I had an appointment with Alterations at 6.. She told me to go on back there.. I ask her to go back where?? She said to Alterations.. I then said I had never been there, therefore have no idea where that was.. So she walked me back.. On our way back there I asked her if Cindy was there.. And she said no that she left for the day.. So now I am upset.. I can see where this is leading too.. The Alterations lady was AMAZING to say the least.. Very polite, Charming, Friendly, Understanding, and Welcoming. However as soon as I got into my dress... I noticed a HUGE patch of scratches on the dress.. The alterations lady told me it might be chalk or dust from the line she was making at the bottom of the dress for where it needed to be.. So she tried to remove it with a chemical.. When that didn’t work she went up to the front of the store and came back about 10 minutes later.. Said that they will order me a new dress and it will arrive some time in June.. I told her to tell them not to order it cause the wedding is in July and that wouldn’t be enough time to get the dress altered.. HOWEVER IF I HAD BEEN NOTIFIED WHEN MY DRESS HAD FIRST ARRIVED.. EVERYTHING COULD HAVE WORKED OUT BECAUSE WE WOULD HAVE HAD 3 EXTRA WEEKS TO WORK WITH.. NEVER WILL I EVER BUY ANYTHING FROM DAVID'S BRIDAL AGAIN.. NOR WILL I RECCOMEND ANYONE DO..
|
|
|
Upset Bride
April 16, 2009
POOR QUALITY
This company tells you one thing and then delivers another. Was told to order all dresses at the same time so that the color lot would be the same. One dress arrived 3 weeks before the other 3. Also, dress quality is very poor. Zipper broken on one dress and 2 sizes to small even though the girl tried the dress on in the store for the exact size. Very poor customer service. Rude at the counter and would not listen to the bride. Glad I didn't get my bridal dress there! NEVER shop here. Will ruin your whole event.
|
|
|
mary moody
April 14, 2009
sales assoicates
i recently went to Davids Bridal for a dress for my sons wedding. When i first arrived there was only one other person in the store, no one asked if i needed help. As i was looking for a dress 3 or 4 young girls came in and the sales ladies rushed to help them as they did for 2 other women. MY HUSBAND was finding dresses and bringing them to me. This was not his job. The only time I encountered anyone was when myself and my husband finally found a dress that wasn't marked on, zipper ripped or dirty looking(worn) that i wanted to buy did a sales person ask me if needed any help. I was at the checkout counter when asked . It was too late we had been in the store for about an hour. I even called to make sure they had the style, size and color that i wanted that morning. I will not go back there for my next dress.
|
|
|
Lisa Ragusa
February 10, 2009
Invatitions
I ordered invatitions from davidsbridal.com and I ordered them to be delivered next day and they were send by ground. I need my invatition and you have had problems with the web site so it took longer to order them as it was and now I have to wait Seven days. What are you going to do about this? I will never go through this Company again and I will not Recommend people to go to this web site either. OUR wedding is March 28th and invatitions are not out yet thanks to your company.
|
|
|
FFG
January 31, 2009
Cheated out of pay
Upon being hired I was told I would be paid commission on top of my base pay.
After two weeks of work and selling a lot of dresses I was told they could not pay me my commission because I made to much money. Now I don't know what to do or who I can to complain to about this, does anyone know what can be done.
|
|
|
Jackie
January 26, 2009
Bad service and customer injured
I recently had visited two David’s Bridal stores one in Northridge, CA and one in Oxnard, CA. My first experience was not a good one to say the least. They associates were unprofessional and had no idea what they were speaking of. I ended up getting the store manager over to assist me because she actually knew the designers and had some customer service skills. I ended up purchasing a dress and had to order it for delivery in April 2009.
My second visit to David’s Bridal was the one in Oxnard, CA at Rose. That experience was such a horrible one! First when scheduling the appointment I asked the receptionist when would be a good time to come in when we could get an associate to assist us with sizes etc. I was told the best time to do this would be at the end of the day! Otherwise I would have to deal with the "party like atmosphere" basically the craziness of the associates not being able to assist you because they are assisting thousands others customers at the same time. I the bride was having to grab different color dressed and sizes for the whole wedding party. I then decided I wanted to try on the dress I purchased 2 weeks prior from the David Bridal in Northridge. The associate told me to go and take a look to see if could find the dress on the rack. I didn’t find the dress on the rack however I did find the dress on a manikin. When I asked to try it on she said that she would need to get permission. She then returned and stated that I could try it on and it would be a few minutes to get the dress. Finally after 10 minutes I was given the dress and had my sister assist me in putting the dress on. As directed by the associate I put it on over my head and when I did this I felt a sharp pain going down my left forehead and it keep on scratching me all the way to me eyelid. At that time I said OOCH what the hell is scratching me. As I looked at the dress the associate had left the large pens that had held the dress on the manikin on! This was it! I had too much and left with all my bridal party. I don’t even think anyone noticed we were gone!
I would NEVER recommend any brides going to David's Bridal for anything! The whole experience was horrible and this upsets me because this was supposed to be a special experience! I believe this establishment should be audit and I am sure you will see a lot more complaints other than mine! If I could I would cancel my dress and go elsewhere. However it is a non refund purchase.
|
|
|
Angry Bride to Be
January 6, 2009
Customer Service
I will never refer any bride to go to Davids Bridal. I went and ordered my dress from Davids Bridal in October and was told it will be expected to arrive in about 6-8 weeks. I went to this store on three separate occasion and no one informed me that my dress has arrived. About two days ago I take the rest of my bridesmaid to get there dresses and as we were in the process of wrapping up the sales associate asks me if I would like to pick my dress up. I was puzzled because this was the first time I ever heard that my dress has arrived. So asked her when did my dress arrive and I was told it arrived in October therefore, my dress has been sitting in this shop for two months and I was never informed. Then I was told I would be contacted by one of the managers and still have not received a call but what should have I expected they let my dress sit there for two months so I knew the manager would not have called. I am still in the process of getting to the bottom of this situation but as far as there customer service they failed.
|
