My entire wedding day could have been ruined! I went to Davids Bridal last May to pick out my dress. I actually had a pretty good time doing so. I found the perfect dress, and best of all, it FIT perfect too! I was so excited that i did not need to spend extra money on alterations. The only problem with the dress is that there was a black string under the fabric , but my consultant said that she was taking the dress back to the seamstress to remove it. She came out in about 5 mins, and said it was removed. The dress was bagged up and i sent it home with my maid of honor. (I live with my finance, so i didn't want it at my house.) It is now Jan 2008. I was visiting my maid of honor, and she asked if i wanted to see my dress. I said sure, so then i tried it on. I COULDN'T EVEN GET IT ZIPPED!!! There was NO way i gained that much weight in 8 months! I looked at the ticket, thinking... they couldn't have! But i was devastated to see that i had a completely different size then i tried on! What if it was my wedding day!!! Ok, so mistakes happen, i realize that, but instead of getting that little piece of string out of the dress, they just gave me a different dress, WITHOUT TELLING ME!!! AND GRABBED THE WRONG SIZE! We called immediately, but they said the manager was to busy for us, took our #, and said they would call the next day. But guess what? NO CALL. So the day after that i put in a call, and finally got through. The lady (who stated that she traveled for corporate) made me feel like it was my fault by saying, "well maam, the size in on your receipt". WHY WOULD I THINK TO LOOK AT THE SIZE ON THE RECEIPT WHEN I THOUGHT I WAS BUYING THE DRESS I HAD ON MY BODY!!! Not to mention, this store is a hike for me (2hrs). With gas costing 3.15 a gallon, it is gonna cost me another $30-$40 just to go pick it up. This is ridiculous. They should have offered to compensate for that. I wanted to complain to corporate, but they said there isn't a phone #. OK.What happened to customer service? They made a mistake, but pretty much blamed me for it. If i hadn't already had my brides maid gowns made to match, i would have demanded a refund. I have already told everyone i know about the lack of service i got from these people. I WOULD NOT RECOMMEND THIS STORE TO MY WORST ENEMY.

All of my bridesmaids dressed were purchased at David’s Bridal in Manchester, CT. After picking out the dresses I informed my girls to call and order over the next month so that they would be in, in time for the wedding. When my first bridesmaid called they refused to take her debit card number over the phone telling her it was denied (they cant deny debit cards), the kept her on hold and transferred her to 3 different people who all asked her the same questions with no answers, she was unable to order her dress. My second bridesmaid called with a similar problem only this time they told her she was not in to computer and they had no dress number or size for her. After I called them up and freaked out on them when they told me they did not have ME in the computer they magically found my name. They refused to order my dresses until all of the girls had placed their order, which I understand, but I informed them that because there dresses were all different I didn’t want them all in the same dye lot. When my sister called to order her dress it was in the store 2 days later and although the floor model fit her perfectly the one she received (in the same size) needs major alterations. When ever i called them on the pone nobody could help me and they just put me on hold and asked to call me back, which they never did. The first day I walked in there I decided not to get my wedding dress there because of their horrible service I guess I should have learned my lesson.