Brandsdragon/DavisMicro is a horrible company. Stay away!!! I placed an order on Dec. 5th. Going to the US. Shipping is 7-14 days. 45 days later, I still do not have the package. I have sent numerous emails, used the chat feature several times. No one responds to my emails, and the chat reps simply tell me "I dont know." Then they end the session without a single answer for me. I puchased the shipping insurance. Noone has any information on how that works either. Completely unacceptable customer service. My tracking number gives me the message "billing information received" When I contacted them, knowing it may just not be updating...they advised me the package was never received by davismicro. WORST CUSTOMER SERVICE EXPERIENCE EVER!