It is TRUE! You see these teeth whitening advertisements from various companies all over the internet, well Dazzle White and Total White have gotten me for over 200 dollars. When I had found out this so-called free trial was a hoax by looking at my credit card invoice I flipped out. I immediatly got on the phone to these people. Dazzle White refunded me about $30 of the $57, saying I could keep the unused portion. Or, return the product for full refund. My friend bought the tube of crap from me. Then comes Total White, it took forever for me to get a hold of them. They had already charged me for the shipment of the "free" trial and now $87 dollars was pending on my account. They were waiting for my 14 days to retire to claim my money. After I got a hold of them they told me that I have another product in the mail! I was livid, the man told me to wait for the other shipment to be mailed, place to used tube in the new package and send them back together with my cancellation number. Right? Wrong. I spent $10 more to Fed-Ex this thing, waited for my money-nothing. I called to be told yes they received the package but it was later than the 30 day time. So, this company now has pulled me for the initial $2 plus $87 plus another $87 for the automatic shipment, plus $10 for sending both back, and about 4 hours of my life on the phone. Numerous hours on how I feel robbed, set-up, molested, foolish, and just plain silly for wanting to whiten my teeth.