i have been going back and forth with dcmagicbox to fet 3 replacements for the entire series dvd set of big vally that i purchased. At first they seemed helpful but the replacements they sent didnt work either. Then they said they changed vendors and claimed they sent me the replacements in May. When I never eceived them I emailed them. They said they would send them again. I asked them to let me know how they would be sending them and when I can expect to get them especially since the prior replacements were not received if they were ever mailed. I have been emailing them over and over in the last 10 days and they are ignoring ever email. I was really getting huffy in my emails after a while about their service to me in not answering. They also wont even give you their address and telephone number if you request it. I would never buy from them again but in the meantime I want the replacements needed since I spent alot of money on the whole set I purchased.I wish I knew someone who could get me and address or telephone number or a way to get some service