I called last night to reserve a taxi for 5:30 am the next morning to take me to the bus stop and my bus was leaving at 6:15 (the trip shouldn't take more than 20 minutes this early in the morning). First of all, the person handling the reservations seemed to just want to get rid of me. She asked the questions as quickly as possible and then simply hung up the phone. But this is understandable if there was a high call volume. I waited for the taxi until 5:40 and then called to see what the problem I was. I was told that they couldn't the taxi on time and that this isn't included in the reservation ( to be fair there was some light rain, but nothing serious ). Not only the cab didn't show up but the customer service person couldn't tell me when would the cab arrive.