So, DealTree has a partnership with BestBuy.com where DealTree facilitates video game trade-ins. The website says that you can cancel a trade in and pay shipping costs to have the item returned to you. So, i send them two video games and attempt to cancel the order within their definition of what is acceptable on their website. 1. not been processed yet, and 2. no gift card sent to me. Even though both of these were true, DealTree was not willing to return the items to me and pointed to something in their Terms of Service that was not and is not there! They said that video game trade-ins cannot be cancelled. Totally contrary to the information on their website. Even if it was in the Terms of Service, the contrary information on the website should be enough for them to admit some blame here. It is a shame that companies like that can survive. Beware of that company as it looks like they are only out to make themselves happy and unwilling to make common sense decisions.