Dell Alienware

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Dell Alienware Reviews

AldoM May 29, 2011

Dell cheats people

I made the mistake to buy a very expensive Dell Aienware m17x, on july 2010 ( iwas in USA) and few months later I moved to Peru. Tha laptop had problems with the battery and in order to receive techincal service i cahnged the registered address to Peru, so Dells people came to my home and they werent able to fix the problem. It was on november 2010. After many e mails they transfered this problem to their Escalation department where a guy called victor Perlta told me that they will change this computer, and after some days he provided me an oder status number, however after a month I tried to check in dell website and it didnt exist, I sent an e mail to Victor Peralta and he told me that the factory who build my computer doesnt exist anymore and he will fix the problem but he didnt. I have sent several e mails and he didnt answer, and one day he told me that the managers are taking care of this case ( I dont understand how a big company like Dell has to transfer a simple warranty issue to their managers and they are not able to fix it). I was waiting many days and I sent another e mail and he never respond, I was trying to get comunication with him and he didnt respond, is the same situation when I sent an e mail to customer service, nobody answer and my warranty is almost over, in less than 30 days it will be expired and I think they are waiting that. They are cheaters!!. I paid almost $2000 for this computer that doesnt work, in addition after 5 months I purchased it in the screen appeared 2 lines a red and a blue one. I have to put this laptop in the trash and look for a new latop from a serious company. I though that an expensive laptop wont give me problem...I was wrong...DONT BUY DELL OR ALIENWARE

Preea July 3, 2010

They stole my money

Hi,

I have an issue with an order I have placed with this company and I need your help in getting the matter resolved as soon as possible. Let me give you some background on the matter – hopefully, once you understand where I am coming from, you will be able to appreciate my frustration with the situation.
I inquired about the Dell AlienWare laptop that was advertised on the glory electronics website. Bella Lin contacted me and confirmed that I must pay $305 (USD) and she will send me the M17 Dell AlienWare. I transferred the money via Western Union (MTCN = 7408510444). Bella then gave me a tracking number for my parcel and I eagerly awaited it’s arrival. On the 30th June 2010, DHL delivered a package to me – but it was not my order! It was an EPC gadget. It was a tiny cell phone like toy as oppose to the 17 inch screen Dell AlienWare I had ordered from them. I contacted Bella immediately via email and telephone and informed her of the mix up. Bella asked that I send her pictures of the package I received, which I had instantaneously done. Bella reassured me that she will rectify this matter for me. I tried to follow up with Bella on the 1st July and the 2nd July 2010 but to no avail. Bella has not been returning my emails. I frantically tried contacting her through the telephone numbers on the website
(+8675536873614 and +8613286675614) but it keeps ringing and there is no answer. I then sent her an instant message (through MSN) and I told her that all I want is the laptop I paid her for delivered to me. In the event that she cannot do this, then all I want is my money returned to me. Still, I have not heard anything from Bella. I am so disappointed because I have paid a lot of money for this laptop.

Please help me get closure and resolve this issue,

Thank You
Preea Nattar