I purchased 2 laptops 10 months ago..took extended warranty...1st laptop had a problem tuesday..got told we have to pay again before we would get help..did this..2nd laptop had a problem wednesday..again got told I had to pay again before I got help with the issue..this is out of order..dell is ripping people off and is getting away with it...I will never get another dell and I will make sure everyone I know also knows whats going on...I was even hung up on by dell support and there's no where that you can make a complaint about dell and it's issues